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Unknown symbol on phone display

6412 — Mon, 08 Nov 2021 16:17:17 GMT

Not sure if right forum but her goes.

We have recently been upgraded to Digital Voice, all has been well so far but on the display of our Panasonic DECT phone we have man envelope sign next to the answer phone sign. This has only just happened and I can’t find a way to see what it is, any ideas?

thanks

Re: Unknown symbol on phone display

Keith_Beddoe — Mon, 08 Nov 2021 17:11:00 GMT

@6412 wrote:

Not sure if right forum but her goes.

We have recently been upgraded to Digital Voice, all has been well so far but on the display of our Panasonic DECT phone we have man envelope sign next to the answer phone sign. This has only just happened and I can’t find a way to see what it is, any ideas?

thanks

Possibly to tell you that you have a message on 1571. Dial 1571 to check.

If you do not want to use the 1571 service, then you will have to remove it from your Digital Voice settings on MyBT. Its enabled by default,

Re: Unknown symbol on phone display

6412 — Mon, 08 Nov 2021 18:10:42 GMT

Thanks for the reply, yes that is what it was, however can’t seem to be able to switch it off so have had to set our answer phone to cut in before the voicemail

Re: Unknown symbol on phone display

Keith_Beddoe — Mon, 08 Nov 2021 19:15:26 GMT

@6412 wrote:
Thanks for the reply, yes that is what it was, however can’t seem to be able to switch it off so have had to set our answer phone to cut in before the voicemail

See https://www.bt.com/help/landline/digital-voice--how-do-i-use-my-calling-features-

Managing your calling features

You can check your calling and network features by logging into My BT >

Or you can log in using the My BT app and click the Manage Digital Voice section.

You'll be able to see if you've activated or deactivated any calling features and change this if you want to.

Re: Unknown symbol on phone display

imjolly — Mon, 08 Nov 2021 19:26:42 GMT

You need to go digital voice then features then manage and after enter phone number and email you can place order to can voicemail. I can't see any other way in mybt to cancel/change a service

Re: Unknown symbol on phone display

FTT — Tue, 09 Nov 2021 06:06:43 GMT

Once logged in at bt.com it's this direct link https://secureorder.bt.com/consumerOrders/control/orderproduct?productId=CON-27455&productKey=CON-CHANGE-CF

Works perfectly.