This topic

Re: Upgraded to digital voice that I can’t use

starship — Tue, 09 Nov 2021 13:54:32 GMT

After receiving a message from BT explaining that old copper connection to phone is to be disconnected soon. And that i can change over to a hub 2 to connect my phone, FREE.....Via the chat line i explained the message and was told i would receive a new hub 2 which i can connect my existing BT phone system.

The hub was delivered today all set up with the exception of my BT phone 8600 twin. I plug into the socket at the back of Hub 2, but its not connecting with a message on the phone " Line cord error, please check"

Any ideas please.

Re: Upgraded to digital voice that I can’t use

imjolly — Tue, 09 Nov 2021 14:28:34 GMT

have you actually been moved to DV? if you go to hub manager is your phone number shown and if so is it blue or greyed out? if latter DV not active yet hence why socket on back of SH2 not working

Re: Upgraded to digital voice that I can’t use

starship — Tue, 09 Nov 2021 15:13:11 GMT

Thank you, I am now getting to understand. No not to DV. I am in the hub manager, phone symbol is greyed out. saying Not configured.

Re: Upgraded to digital voice that I can’t use

imjolly — Tue, 09 Nov 2021 15:12:45 GMT

if you are in hub manager your phone number is on left hand side of first page

Re: Upgraded to digital voice that I can’t use

starship — Tue, 09 Nov 2021 15:13:52 GMT

I am in the hub manager, phone symbol is greyed out. saying Not configured.

Re: Upgraded to digital voice that I can’t use

imjolly — Tue, 09 Nov 2021 15:15:02 GMT

so you have not been moved to DV yet hence why socket on back of hub does not work

Re: Upgraded to digital voice that I can’t use

starship — Tue, 09 Nov 2021 15:20:31 GMT

Thank you kindly. How do i get myself moved to DV please ?

Re: Upgraded to digital voice that I can’t use

imjolly — Tue, 09 Nov 2021 16:11:25 GMT

If you are on FTTP then you can try phoning 08005874787 and see if they can help. If not on FTTP then you just need to wait until BT notify you of change over

Re: Upgraded to digital voice that I can’t use

starship — Wed, 19 Jan 2022 15:03:20 GMT

Thanks for the reply, sorry i forgot all about this post until my home phones started to play up.

It seems a long process from the time i got my original letter notice explaining that i was going to be changed over to DV.

What is FTTP ?

Re: Upgraded to digital voice that I can’t use

imjolly — Wed, 19 Jan 2022 15:11:40 GMT

FTTP - fibre to the premises as against FTTC - fibre to the cabinet - and then copper to your home

if you have FTTP you will have an openreach box ONT similar to this

Re: Upgraded to digital voice that I can’t use

-Richie- — Wed, 19 Jan 2022 15:32:23 GMT

BT are migrating customers in batches, to prepare for this you're sent a Smart Hub 2 in advance, connect it once you receive it.
BT will at some point then start the process to migrate you and the other customers who have received the hub in advance, it could be weeks, it could be months, the important part is you're ready in advance by connecting the new hub, wait for the next update which will say when the migrating will be done, when it does happen unplug your phone from the master socket and connect to the phone port on the back.

Re: Upgraded to digital voice that I can’t use

starship — Wed, 19 Jan 2022 20:01:37 GMT

Thank you imjolly, Then yes, i do have FTTP which runs my internet, but i also still have the old copper line for my phone.

Re: Upgraded to digital voice that I can’t use

starship — Wed, 19 Jan 2022 20:03:38 GMT

Hi Richie.

Yes i have been ready with the setup for sometime, it appears to be a waiting process i suppose.

Thanks.