This topic

1571 voicemail - is it included with digital or charged extra ?

Bernie533 — Tue, 16 Nov 2021 20:05:15 GMT

Hi Collective

i have recently been migrated to digital voice. I have the 700 minutes inclusive package.

i now also have the new digital advanced phones which means my previous answering machine is no longer in use. Does anyone know if BT 1571 is included for free or is there an extra charge to use that service ?

My thanks in advance

cheers

Bernie

Re: 1571 voicemail - is it included with digital or charged extra ?

VeteranISPUser — Tue, 16 Nov 2021 20:08:44 GMT

Hi @Bernie533 It is free. A very clear green message waiting light appears on all my HD phones with Alexa.

Re: 1571 voicemail - is it included with digital or charged extra ?

Bernie533 — Tue, 16 Nov 2021 20:14:33 GMT

Thanks for the very response - really appreciated

Re: 1571 voicemail - is it included with digital or charged extra ?

-Richie- — Tue, 16 Nov 2021 20:34:53 GMT

1571 along with a few other benefits are included free of charge with Digital Voice, you can see the list of included features Here including how to use them.

Re: 1571 voicemail - is it included with digital or charged extra ?

Bernie533 — Tue, 16 Nov 2021 20:51:17 GMT

Brilliant and thank you for the link, greatly appreciated.

Re: 1571 voicemail - is it included with digital or charged extra ?

FTT — Wed, 17 Nov 2021 08:44:51 GMT

I believe 1571 voicemail is charged (and has different features) but if you have Call Protect with Voicemail then it's free.

Re: 1571 voicemail - is it included with digital or charged extra ?

-Richie- — Wed, 17 Nov 2021 18:55:45 GMT

@FTTwrote:
I believe 1571 voicemail is charged (and has different features) but if you have Call Protect with Voicemail then it's free.

No, If you have Digital Voice it's free, any of the other 2 voice services (PSTN or FVA) is chargeable at £3.69 per month as a montly addon.

Re: 1571 voicemail - is it included with digital or charged extra ?

lionelbeck — Tue, 12 Apr 2022 15:36:56 GMT

I've just installed the new advanced digital phone (with Alexa). I dialled 1571 and a message told me I did not have this service. I can't find anywhere on the BT website where I can sign up for it.

Re: 1571 voicemail - is it included with digital or charged extra ?

VeteranISPUser — Tue, 12 Apr 2022 16:58:25 GMT

@lionelbeckwrote:
I've just installed the new advanced digital phone (with Alexa). I dialled 1571 and a message told me I did not have this service. I can't find anywhere on the BT website where I can sign up for it.

Hi @lionelbeck

Go to Your Products, Digital Voice and hit Manage on Voicemail Essentials on the website or the My BT App.

Note, the voicemail key on the phone will glow green if a message is waiting.

Re: 1571 voicemail - is it included with digital or charged extra ?

Elizakate — Wed, 10 Aug 2022 11:19:11 GMT

The service is advertised as free but what they don't tell you is that if you dial 1571 to retrieve any messages you are charged 35p.

Re: 1571 voicemail - is it included with digital or charged extra ?

licquorice — Wed, 10 Aug 2022 11:26:33 GMT

No you're not. 1571 is free on Digital Voice

Re: 1571 voicemail - is it included with digital or charged extra ?

Keith_Beddoe — Wed, 10 Aug 2022 11:27:24 GMT

Perhaps its that way if you do not have a calls package?

Re: 1571 voicemail - is it included with digital or charged extra ?

garybs29 — Wed, 10 Aug 2022 11:39:37 GMT

The 35p is usually the charge for pressing "x" to return the call

Re: 1571 voicemail - is it included with digital or charged extra ?

Elizakate — Wed, 10 Aug 2022 14:35:48 GMT

So, if I only listen to a 1571 message it is free?

Re: 1571 voicemail - is it included with digital or charged extra ?

imjolly — Wed, 10 Aug 2022 14:37:04 GMT

yes

Re: 1571 voicemail - is it included with digital or charged extra ?

licquorice — Wed, 10 Aug 2022 15:19:29 GMT

Yes

Re: 1571 voicemail - is it included with digital or charged extra ?

welshgit — Thu, 11 Aug 2022 09:14:41 GMT

my hub is in my office on a data extension so the main socket is in the hall ,i have a existing phone socket that is not in use so i bought a male to male phone extension lead from ebay for a few pounds and then plugged that into the back of the hub and the other end into the unused phone socket ......and hey presto all the old house phones AND existing answering machine are working