This topic

How long before Advanced Digital Voice phones are back in stock?

markbloke — Wed, 17 Nov 2021 18:40:46 GMT

It's pretty obvious BT have run out of Digital Voice Advanced phone stocks and are rationing Essentials phones.
It might be nice if they gave an idea of when new stock might be expected to arrive and if this will delay the continued rollout of digital voice.

Re: How long before Advanced Digital Voice phones are back in stock?

markbloke — Mon, 22 Nov 2021 14:54:37 GMT

Just came off chat with BT about my outstanding free Advanced handset order. They've completely lost the plot.
If it's TLDR, Vishal said he couldn't cancel it as it was "too late". I said I didn't want it cancelled. He then said call sales, buy one from the shop (you can't) and goodbye have a nice day in short order. Didn't give me a chance to respond or really care about fixing the problem. Did give me an irrelevant link to the BT shop. I've dealt with more competent bots.

Re: How long before Advanced Digital Voice phones are back in stock?

NeilO — Wed, 24 Nov 2021 13:49:16 GMT

Hi @markbloke thanks for posting, I'm sorry the chat was ended without your concerns being answered. Was it an Advanced Digital phone with Alexa that was ordered?

We do have stock of Advanced handsets without Alexa so I'd like to take a look at your order and get a resolution for you if you send me over your details.

I'll send you a private message in a moment so you can get in touch with the moderation team.

Thanks

Neil