This topic

Does BT get ANYTHING right at the moment?! Apparently my number now isn’t eligible for DV?

MarkLeics — Wed, 17 Nov 2021 22:05:27 GMT

Aside from the farce this week that I’m experiencing with both Netflix and Games Pass Ultimate in my account, I now seem to be on the end of ineptitude surrounding digital voice.

I recently received two posted communications fan-faring the fact that we’re moving to Digital Voice also telling me that if I needed it I could order appropriate equipment.

Seems not…

GOOD GRIEF.

Re: Does BT get ANYTHING right at the moment?! Apparently my number now isn’t eligible for DV?

imjolly — Wed, 17 Nov 2021 22:18:12 GMT

There are numerous posts like yours about the phones but just phone CS 150 or 0800800150 from mobile and you should be able to order a DV phone

Re: Does BT get ANYTHING right at the moment?! Apparently my number now isn’t eligible for DV?

MarkLeics — Wed, 17 Nov 2021 23:07:58 GMT

@imjolly Shouldn’t have to though really should I when the line already works perfectly well and I’m being told to use a website. BT should get the website working properly.

Re: Does BT get ANYTHING right at the moment?! Apparently my number now isn’t eligible for DV?

imjolly — Thu, 18 Nov 2021 00:07:25 GMT

Your choice if you want phone now then phone CS. Or you can just wait and hope

Re: Does BT get ANYTHING right at the moment?! Apparently my number now isn’t eligible for DV?

markbloke — Thu, 18 Nov 2021 12:27:39 GMT

They've obviously run out of Advanced handsets and are rationing the Essentials handsets. They won't admit this.
https://community.bt.com/t5/Home-phone-including-Digital/How-long-before-Advanced-Digital-Voice-phones-are-back-in-stock/td-p/2195381

I texted "Handset" to the SMS number they hand out after the link on their website didn't work. They sent one essentials handset. I phoned them and asked for an advanced handset or two essentials as promised. They raised an order for an advanced which is now stuck on "delayed" for over a week.

Re: Does BT get ANYTHING right at the moment?! Apparently my number now isn’t eligible for DV?

Pip601967 — Thu, 18 Nov 2021 12:53:13 GMT

I rang them twice the first day i got cut off after waiting 75 minutes but the second day i got through and sorted out digital phones within 15 minutes which arrived next day.

Re: Does BT get ANYTHING right at the moment?! Apparently my number now isn’t eligible for DV?

MarkLeics — Thu, 18 Nov 2021 13:05:52 GMT

Well I hope they are sorting themselves out before we switch over. Our area have already had a guts full of BT and Openreach (and let’s face it they are the same thing despite the protestations around here to say otherwise).

Re: Does BT get ANYTHING right at the moment?! Apparently my number now isn’t eligible for DV?

markbloke — Thu, 18 Nov 2021 13:06:49 GMT

That sounds promising, can I ask when you rang and did they deliver essential or advanced handset/s?