This topic

Digital voice

Brainfog3 — Thu, 18 Nov 2021 09:02:41 GMT

Hi,

I'm very anxious about the digital voice thing, connecting phones to hub etc. Will the phone not work if I don't do this? My phones are cordless, but the main one connected to the phone socket is nowhere near the hub. Am so confused and finding the very technical instructions distressing! Help!

Re: Digital voice

Keith_Beddoe — Thu, 18 Nov 2021 09:38:51 GMT

@Brainfog3

If you request the Digital Voice Adapter, then you can plug that in near where your master socket is, and plug your existing phone base unit into it, and it will work just as it did before.

See https://www.bt.com/help/user-guides/phones/digital-voice/digital-voice-adapter

Re: Digital voice

licquorice — Thu, 18 Nov 2021 09:41:43 GMT

Alternatively, you can request 2 basic or 1 advanced Digital Voice handsets which are simply cordless phones that connect to the Hub (which is a DECT cordless base station) instead of using your current cordless phones.

Another alternative is to register your current handsets to the Hub instead of your existing base station.

Re: Digital voice

Brainfog3 — Thu, 18 Nov 2021 10:03:11 GMT

Will my phones work if I don't do anything?

Re: Digital voice

VeteranISPUser — Thu, 18 Nov 2021 10:05:53 GMT

@Brainfog3wrote:
Will my phones work if I don't do anything?

Hi @Brainfog3 No.

Re: Digital voice

Brainfog3 — Thu, 18 Nov 2021 12:08:57 GMT

Enormous thanks! Phones on their way. No landline availability till then, but shall see if I can manage something not entirely straightforward at the hub till then. Thanks again.

Re: Digital voice

licquorice — Thu, 18 Nov 2021 12:21:40 GMT

Yes, a landline is available before the phones arrive. Just plug either your existing base station or corded phone into the green phone socket at the rear of the hub.