This topic

Upgrading BB to include Digital Voice

himonster — Wed, 17 Nov 2021 20:21:43 GMT

Hi, I went to upgrade my BB tonight and can see I can accept the same price for another 24 months and have digital voice included for free.

However, I did read there was a way to get the non alexa handset pack so you can have 2 phones. I can't see this during checkout though?

Also, I currently have unlimited anytime calls but there's no mention of that at checkout. Is this now automatically included?

Thanks

Re: Upgrading BB to include Digital Voice

imjolly — Wed, 17 Nov 2021 20:47:49 GMT

DV is free anyway so not an incentive to accept the broadband package. You may get a better deal phoning options team 0800800030. If you get DV the offer normally is 1 advanced phone or 2 essential phones or DV adapter.

Calling packages are no longer included in broadband package and are now add on to the package and again options team as part of your negotiations

Re: Upgrading BB to include Digital Voice

himonster — Wed, 17 Nov 2021 20:50:56 GMT

I already have unlimited calls but I had no option for a calling plan when upgrading including DV.

It's the same price so I'm wondering if it will automatically include it?

Re: Upgrading BB to include Digital Voice

imjolly — Wed, 17 Nov 2021 20:54:33 GMT

I would certainly use options team as normally get better deal. If you don't like offer then don't accept but up to you

Re: Upgrading BB to include Digital Voice

Meteosat — Wed, 17 Nov 2021 22:05:02 GMT

Does the digital voice part only work if the exchange will support a change from PSTN? Is there a danger I could lose the landline number, as I just took up the halo 3 offer?

Re: Upgrading BB to include Digital Voice

imjolly — Wed, 17 Nov 2021 22:11:29 GMT

Exchange needs to be upgraded but you should still keep your number. Was number initially issued to you by BT?

Re: Upgrading BB to include Digital Voice

Meteosat — Wed, 17 Nov 2021 22:26:42 GMT

Yes, been with BT for decades. Phoned CS who are sending extra phone and adapter but don’t think they knew that my exchange (Porthcawl) doesn’t yet do FTTP. So I presume it doesn’t function on FTTC?

Re: Upgrading BB to include Digital Voice

imjolly — Wed, 17 Nov 2021 22:41:56 GMT

I have FTTC AND DV Works fine for last 2 years

Re: Upgrading BB to include Digital Voice

Meteosat — Wed, 17 Nov 2021 22:46:37 GMT

That’s very helpful. Some websites mention only FTTP. May I just ask if your exchange offers FTTP though you are not on that? Trying to work out when an exchange supports DV!

Re: Upgrading BB to include Digital Voice

himonster — Sat, 20 Nov 2021 21:07:41 GMT

If I upgrade to digital voice, do I lose the ability to plug a phone into the BT phone socket to use as a standard landline?

Re: Upgrading BB to include Digital Voice

imjolly — Sat, 20 Nov 2021 21:15:21 GMT

Yes after upgrade to DV the phone sockets no longer work. You can either connect old phone to socket on back of hob or get a DV adapter and connect old phone to that

Re: Upgrading BB to include Digital Voice

himonster — Sat, 20 Nov 2021 21:17:09 GMT

Thanks. Not sure I like the sound of it tbh.

Tried upgrading online but again, no option for the free unlimited calls I have now.