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BT Digital Voice phones

pickerp12 — Sun, 21 Nov 2021 14:49:39 GMT

Hi, can anyone help me. Have just received 2 digital voice phones & have been through set-up/registration which completed ok. However, I am getting a message on the phone saying..no internet connection but internet is working fine? Any ideas?

Re: BT Digital Voice phones

VeteranISPUser — Sun, 21 Nov 2021 15:04:47 GMT

Hi @pickerp12 Have you tried a router reboot?

Re: BT Digital Voice phones

imjolly — Sun, 21 Nov 2021 15:47:23 GMT

you could try going to hub manager then select phone number then reset base and then re-register phones and see if that clears problem

Re: BT Digital Voice phones

pickerp12 — Sun, 21 Nov 2021 16:25:16 GMT

Hi, thanks for this, I have been into hub manager and it shows phone )in red) as not configured but I cannot enter on that tab. I am wondering if BT need to activate this before I can get phones properly registered? Phones arrived yesterday but they were only due tomorrow.

Re: BT Digital Voice phones

pickerp12 — Sun, 21 Nov 2021 16:37:14 GMT

Thanks, tried reboot but no luck. Looks like the service might not yet be activated by BT. Do you know if they need to do something before I can use the phones?

Re: BT Digital Voice phones

VeteranISPUser — Sun, 21 Nov 2021 17:22:26 GMT

Hi @pickerp12 Yes it needs to be activated (blue in SH2M) before you can use the phones.

Re: BT Digital Voice phones

imjolly — Sun, 21 Nov 2021 17:32:59 GMT

Is your phone number shown in hub manager? If so is in blue or greyed out? If latter then not active yet and may need to phone C S 150

Re: BT Digital Voice phones

pickerp12 — Tue, 23 Nov 2021 09:34:16 GMT

Thank you very much for your help. Looks like now sorted, the service hadn't been activated by BT

Re: BT Digital Voice phones

pickerp12 — Tue, 23 Nov 2021 09:36:19 GMT

Many thanks for your help, the service was not activated from BT, looks like all sorted now