This topic

DV Phone connection

AndrewFaulk — Wed, 24 Nov 2021 11:02:54 GMT

I received my new DV phones & Hub , all connected and registered then nothing !. No email or updates

Its been 3 weeks now I rang up and they said how long is a piece of string

Does anyone know the best way to find out what's really going on or havens insight as to timeline . My neighbour was connected within days

Thanks

Re: DV Phone connection

imjolly — Wed, 24 Nov 2021 11:37:10 GMT

if you go to hub manager is your phone number shown and if so is it blue or greyed out

are you getting DV and also have FTTP?

Re: DV Phone connection

AndrewFaulk — Wed, 24 Nov 2021 12:00:50 GMT

Hi
yes still grey and have FTTP

Re: DV Phone connection

BAFlyer — Wed, 24 Nov 2021 12:12:03 GMT

I had my letter and new phone in April and I've still not been moved to DV so I wouldn't hold you breath 🙂

Re: DV Phone connection

imjolly — Wed, 24 Nov 2021 12:14:01 GMT

@AndrewFaulk

try phoning the FTTP Team 08005874787 and see if they can help you get connected

Re: DV Phone connection

AndrewFaulk — Wed, 24 Nov 2021 12:25:23 GMT

Hi
Will do its actually states 'not configured'

thank you for responding

Re: DV Phone connection

AndrewFaulk — Wed, 24 Nov 2021 15:36:41 GMT

Wow ! and it all seemed so efficient at the start , but what hacks me off is they don't keep you informed and for a communications company that's poor . I suppose I should be glad I have the old line

I think somethings wrong though as my neighbour on the same feed got his within days . Thanks

Re: DV Phone connection

imjolly — Wed, 24 Nov 2021 16:00:53 GMT

did you phone FTTP team?

Re: DV Phone connection

AndrewFaulk — Sat, 01 Jan 2022 16:27:19 GMT

Hi Yes and customer service put me on special log and within 2 weeks got connected . My issue stands I should not have had to chase to find out what's going on for a communications company is not good performance .

Thanks