This topic

Re: Caller ID not working with digital voice

RJJ1 — Thu, 25 Nov 2021 21:56:56 GMT

Hi. I have the same problem with Caller Display not working with digital voice. Please can you advise me how to resolve this too.

Re: Caller ID not working with digital voice

Keith_Beddoe — Thu, 25 Nov 2021 22:03:15 GMT

@RJJ1 wrote:

Hi. I have the same problem with Caller Display not working with digital voice. Please can you advise me how to resolve this too.

Did you try enabling it, as mentioned in an earlier post?

Re: Caller ID not working with digital voice

RJJ1 — Thu, 25 Nov 2021 22:19:47 GMT

I can't find a Caller ID enable option either when I log into my account on the web or via the app. What am I missing? Thanks in anticipation.

Re: Caller ID not working with digital voice

Andy005 — Fri, 26 Nov 2021 06:15:25 GMT

Hi @RJJ1

I'm sure that you need to call Customer Services to have it added, despite what the BT Help page suggests on the previous page, it doesn't appear as an option for me online or through the app. Neither did it appear as an option when I lost Caller Display.

Re: Caller ID not working with digital voice

MandyF — Fri, 26 Nov 2021 13:12:33 GMT

Hi @RJJ1,

Welcome to the BT Community and thanks for posting.

I'm sorry to hear of the problems you're having with our caller display. Did you manage to call customer services as @Andy005 suggested? Or are you still having issues?

Let me know here.

Cheers

Mandy

Re: Caller ID not working with digital voice

RJJ1 — Sat, 27 Nov 2021 13:18:47 GMT

Thanks for the follow up. I haven't had enough free time yet to do this, assuming it will take ages to get through to someone, but will try at some stage this weekend.