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Digital voice handset

paulcanny — Sat, 27 Nov 2021 13:54:55 GMT

I’m unable to pair my new digital voice handset with the hub. I get as far as pressing the WPS button on the hub for 2 seconds and the handset screen goes blank and nothing further happens. If I then press a button on the handset I’m back to the ‘Register this handset with the hub’ message. I've tried many times and given each attempt several minutes but to no avail. Can anyone suggest a solution please?

Re: Digital voice handset

Keith_Beddoe — Sat, 27 Nov 2021 13:57:17 GMT

@paulcanny

Has your Digital Voice service been activated yet, otherwise it will not work?

Re: Digital voice handset

paulcanny — Sat, 27 Nov 2021 13:58:31 GMT

Yep.

Re: Digital voice handset

imjolly — Sat, 27 Nov 2021 14:02:39 GMT

Try going to hub manager then select phone number which should be blue then register handset

Re: Digital voice handset

paulcanny — Sat, 27 Nov 2021 14:09:31 GMT

Thanks, but where is 'hub manager'? I've never had a need to use it before. Is that on the BT App or online?

Re: Digital voice handset

Jeremy69a — Sat, 27 Nov 2021 14:13:06 GMT

To get to my BT hub I enter its ip address on any web browser. This is 192.168.1.254

Re: Digital voice handset

licquorice — Sat, 27 Nov 2021 14:13:32 GMT

It is your hub, put 182.168.1.254 in your browser

Re: Digital voice handset

paulcanny — Sat, 27 Nov 2021 14:21:36 GMT

Thanks

Re: Digital voice handset

paulcanny — Sat, 27 Nov 2021 14:21:53 GMT

Thanks

Re: Digital voice handset

paulcanny — Mon, 29 Nov 2021 11:06:05 GMT

Excellent thanks. Worked a treat. This information should be in the instruction leaflet!