This topic

Disappearing appointment

w2pixel — Sun, 28 Nov 2021 17:45:13 GMT

My landline is down, the online portal didn't work to book an appointment. But chat booked me an appointment and said it was confirmed. Right after the chat finished, i checked trackmyfault and could see the appointment was there. However a few minutes later I got the text confirming it, and when I clicked on the link it said I have no open faults. I got back onto chat, and the bloke said it was fixed and that tracking would work, however it still says no open fault

Trying to call isn't an option as there's next to no mobile signal at my house and the landline isn't working.

Re: Disappearing appointment

DavidM — Mon, 29 Nov 2021 10:32:35 GMT

Hi @w2pixel and welcome back.

I'm sorry you're having problem with your landline. I can help you. I'll need some details so I'll drop you a private message now so you can get in touch.

Cheers

David

Re: Disappearing appointment

w2pixel — Mon, 29 Nov 2021 14:20:47 GMT

Thanks, I've sent a reply

Re: Disappearing appointment

PaddyB — Tue, 07 Dec 2021 11:22:10 GMT

Hi @w2pixel,

Thank you for getting back to me. I was happy to hear that the engineer was able to repair your service.

Thanks,

Paddy