https://community.bt.com/t5/Archive-Staging/My-service-is-not-connected/m-p/2198478#M1254319 <P>Got my new advanced digital home phone and it will not connect to the hub despite many attempts. The handset says if I am setting up for the first time (I am), the hub will not be able to connect until my service is activated. How can I connect the service? I thought that would happen automatically? Any help greatly appreciated.</P> Fri, 03 Dec 2021 10:49:25 GMT AvrilSyme 2021-12-03T10:49:25Z https://community.bt.com/t5/Archive-Staging/My-service-is-not-connected/m-p/2198478#M1254319 <P>Got my new advanced digital home phone and it will not connect to the hub despite many attempts. The handset says if I am setting up for the first time (I am), the hub will not be able to connect until my service is activated. How can I connect the service? I thought that would happen automatically? Any help greatly appreciated.</P> Fri, 03 Dec 2021 10:49:25 GMT https://community.bt.com/t5/Archive-Staging/My-service-is-not-connected/m-p/2198478#M1254319 AvrilSyme 2021-12-03T10:49:25Z https://community.bt.com/t5/Archive-Staging/My-service-is-not-connected/m-p/2198484#M1254320 <P>the DV service is automatically started and nothing you can to to start it</P> <P>if your go to hub manager&nbsp; enter 192.168.1.254 into your address bar then go to hub manager&nbsp; &nbsp;is phone number shown and if so is it blue or greyed out?</P> Fri, 03 Dec 2021 11:02:37 GMT https://community.bt.com/t5/Archive-Staging/My-service-is-not-connected/m-p/2198484#M1254320 imjolly 2021-12-03T11:02:37Z