This topic

No incoming calls

GillRangel — Fri, 03 Dec 2021 15:07:43 GMT

I've discovered that since the switchover I'm no longer receiving incoming calls. I can dial out and I do have a dialling tone. My phone is a BT6500 with additional handset. Can anyone advise?

Re: No incoming calls

imjolly — Fri, 03 Dec 2021 15:16:10 GMT

by switchover do you mean to Digital Voice? if so did you get a free DV phone? is your 6500 connected to the socket on the back of the SH2 or are you using a DV adapter?

what happens if you call home from mobile?

Re: No incoming calls

GillRangel — Fri, 03 Dec 2021 15:26:08 GMT

Phone is plugged into Openreach socket Mk4.

Calls from mobile to landline sound as ringing but no sound from home phone.

Re: No incoming calls

imjolly — Fri, 03 Dec 2021 15:29:55 GMT

so what did you mean by switchover?

have you tried a different phone to check problem still exists? if it does then phone CS 150 or 0800800150 from mobile and report fault

Re: No incoming calls

GillRangel — Fri, 03 Dec 2021 15:34:24 GMT

Thanks, I'll try a different phone see what result I get.

Re: No incoming calls

Carlusha — Fri, 03 Dec 2021 15:37:00 GMT

@GillRangel

Did you note @imjolly asked you whether you have tried plugging the phone into the SH2, assuming you are now set-up for digital phones.

See an earlier topic with an illustration: https://community.bt.com/t5/BT-Devices/Smart-Hub-2/td-p/2102282

Further, if your are now digital, you should have received a DEC phone.