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Digital Voice switchover...existing handset...NO SERVICE!!

DanniD — Tue, 07 Dec 2021 09:50:05 GMT

My mums home landline recently switched over to the digital voice service, they advised no new equipment was to be sent, and to use existing. We have followed all of the step by step instructions, the number shows as imported and working, but calls in go straight to call minder and the line is dead when trying to dial out. Any help would be much appreciated guys. Thanks.

Re: Digital Voice switchover...existing handset...NO SERVICE!!

imjolly — Tue, 07 Dec 2021 10:00:31 GMT

have you connected the existing phone to the socket on the back of the BT SH2? you may need to remove a sticker first

you can also try phoning CS on 150 or 0800800150 from mobile and ask for a DV phone normally you get 1 free when changeover

Re: Digital Voice switchover...existing handset...NO SERVICE!!

DanniD — Tue, 07 Dec 2021 10:03:46 GMT

yeah we've connected everything where it needs to be, annoying they didn't just send one out originally! thanks for coming back 🙂 will tell her to give them a call.