This topic

Caller ID stopped working

Anna2021 — Wed, 15 Dec 2021 21:08:43 GMT

Hi,

All of a sudden my caller ID stopped working. Called ID is added on my account, I have logged an issue but got a message saying it was resolved.... it isn't. Any ideas what to do next?

Many thanks in advance

Re: Caller ID stopped working

Keith_Beddoe — Wed, 15 Dec 2021 21:15:10 GMT

@Anna2021

That is quite a common problem where the exchange configuration is lost, and is out of sync with your account.

To fix it, you need to remove the caller display option from MyBT, and progress that order.

Then wait 48 hours and add it again. That will reload the customer profile within 24 hours.

Re: Caller ID stopped working

Anna2021 — Wed, 15 Dec 2021 21:20:40 GMT

Hi,

When it stopped I noticed it wasn't on the account so I added it... waited... and that was weeks ago. BT say its all working their end.

Re: Caller ID stopped working

Keith_Beddoe — Wed, 15 Dec 2021 21:31:11 GMT

@Anna2021 wrote:

Hi,

When it stopped I noticed it wasn't on the account so I added it... waited... and that was weeks ago. BT say its all working their end.

Please check to see if Caller Display is switched on by entering the
code * # 234 #. If it's active you'll get the message Caller identity will
be displayed.

Re: Caller ID stopped working

Anna2021 — Wed, 15 Dec 2021 21:39:01 GMT

Just checked it, it says its on.

Re: Caller ID stopped working

Keith_Beddoe — Wed, 15 Dec 2021 21:51:44 GMT

@Anna2021 wrote:
Just checked it, it says its on.

Then it could be a BT equipment issue, especially if you have broadband as well. I assume you have tried a different phone?

I will see if a moderator can help.

Re: Caller ID stopped working

RobbieMac — Thu, 16 Dec 2021 08:18:50 GMT

Hi @Anna2021

Thanks for your posts and welcome to the BT Community.

I am sorry for the problems you're having with Caller Display. Very strange that it stopped working all of a sudden?! We can pick this up and have a closer look at things for you from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie