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Call Guardian

TonyB73 — Sat, 18 Dec 2021 11:37:50 GMT

I have recently upgraded to full fibre and digital voice.

I had call guardian which used to work properly.

Since upgrading it no longer works, every call is screened. I have even copied over my contacts onto the new alexa handset I got as part of the upgrade

Any ideas how to fix this greatly appreciated?

Re: Call Guardian

Keith_Beddoe — Sat, 18 Dec 2021 11:51:31 GMT

@TonyB73

You need to enable caller display via MyBT. Manage your Digital Voice Options.

https://www.bt.com/help/landline/digital-voice--how-do-i-use-my-calling-features-

I assume you have plugged your existing phone system, which has Call Guardian, into the socket on the back of the Smart Hub 2?

Remember, Call Guardian is a feature of your existing phones, and will not work with the new BT phones.

Re: Call Guardian

Keith_Beddoe — Sat, 18 Dec 2021 12:16:47 GMT

You may also find this thread helpful https://community.bt.com/t5/Home-phone-including-Digital/Re-BT-FTTP-Digital-Voice-and-BT8500-Call-Guardian-Can-They-Co/td-p/2191636