This topic

Re: Call blocking with Digital Voice

DerekDDS — Tue, 28 Dec 2021 08:03:25 GMT

I have received and set up ( to the best of my ability) a DV phone. I have a dual BT4600 existing system which includes ( included) Truecall call screening. Despite setting my DV to maximum rings as suggested the Truecall screening is not working, all phones ring ,but Truecall doesn't cut in, which was the reason I bought the BT 4600 in the first case to cut out ( very successfully) all unwanted calls.

I have a BT tech guy coming tomorrow ( 29 Dec), if he can sort it I'll post the solution he comes up with

Re: Call blocking with Digital Voice

DerekDDS — Tue, 28 Dec 2021 08:09:06 GMT

Just to add, I have working 'Caller Display'

Re: Call blocking with Digital Voice

Keith_Beddoe — Tue, 28 Dec 2021 08:59:29 GMT

@DerekDDS

Does the incoming number, display on the phone handsets?

Is the BT4600 base unit plugged into the socket on the back of the Smart Hub 2?

Can you make sure that BT Call Guardian is turned on.

Re: Call blocking with Digital Voice

DerekDDS — Tue, 28 Dec 2021 09:07:14 GMT

Yes and yes. Caller numbers display. I also added the original filter in between the phone plug and the socket at the rear of the BT Smart Hub 2

( I think this was the reason the BT4600 ring, but it may have been setting the DV to max rings ? )

Re: Call blocking with Digital Voice

Keith_Beddoe — Tue, 28 Dec 2021 09:13:14 GMT

@DerekDDS wrote:

Yes and yes. Caller numbers display. I also added the original filter in between the phone plug and the socket at the rear of the BT Smart Hub 2

( I think this was the reason the BT4600 ring, but it may have been setting the DV to max rings ? )

That filter is not needed, and may interfere with the operation of the phone. The filter is only for use on broadband.

If the number is being displayed, then the issue is with the settings on the BT4600, as its the internal software that does the filtering, not the BT network.

Please can you remove the filter, and also ensure that the BT Call Guardian mode is enabled, and set to "announce". I have the same phone system.

There should be a Guardian symbol showing on the phone display.

Re: Call blocking with Digital Voice

DerekDDS — Tue, 28 Dec 2021 09:11:54 GMT

Call Guardian was working on the BT 4600 before I added DV and to my knowledge I haven't changed any settings

Thank you for your responses, I will ad Kudos

Re: Call blocking with Digital Voice

Keith_Beddoe — Tue, 28 Dec 2021 09:18:48 GMT

@DerekDDS wrote:

Call Guardian was working on the BT 4600 before I added DV and to my knowledge I haven't changed any settings

Thank you for your responses, I will ad Kudos

It has to be a setting on the phone which is wrong, as the only number that should get through, are those which are saved in the phone book. The phone simply tries to match the incoming CLI with the stored numbers, and if there is no match, the default action of either "announce" or "answerphone" is executed.

Re: Call blocking with Digital Voice

DerekDDS — Tue, 28 Dec 2021 09:41:34 GMT

Thanks, i have removed the filter and will go through the menu settings on the BT 4600 to make sure the 'annouce/answerphone/allow' are correctly set-up. Watch this space !

Re: Call blocking with Digital Voice

imjolly — Tue, 28 Dec 2021 09:54:08 GMT

I would also make sure in MYBT that DV answering system is set to max rings and ensure your 4600 is set to a lesser number on rings

It may also help if you go to settings on DV phone then phone settings/line settings/call settings and then change call mode from multi to single

Re: Call blocking with Digital Voice

Keith_Beddoe — Tue, 28 Dec 2021 10:04:46 GMT

@imjolly

The CLI is getting to the phone as the number is being displayed, so it has to be phone software issue. Sometimes all that is needed, if all other settings are correct, is a power cycle of the BT4600 base unit.

Re: Call blocking with Digital Voice

DerekDDS — Tue, 28 Dec 2021 10:43:15 GMT

Ok ....I have removed my mobile number from the 4600 memory so it should be an unknown caller. If I then call my BT system it rings on all handsets, if I answer on my 4600 there is no message to press 1 to receive the caller info just silence ! I can hear myself muttering *%&£% words !!

Back to the handbook to double check including the advise so far. Now going to reboot the base.....We will get there !

Re: Call blocking with Digital Voice

DerekDDS — Tue, 28 Dec 2021 11:33:28 GMT

I've reset 460 handset from start, all setting should now announce unknown caller, but no joy ! Will wait to see if BT tech can sort it

Re: Call blocking with Digital Voice

imjolly — Tue, 28 Dec 2021 12:03:12 GMT

did you make the changes I suggested with DV handset as with DV you actually have 2 lines so you can receive 2 separate calls at same time or make a call while other phone is in use

Re: Call blocking with Digital Voice

DerekDDS — Tue, 28 Dec 2021 14:50:10 GMT

Hi, I have checked DV and definitely on single line, I have max rings on BT 4600 and as far as aware less rings on DV. I'm wondering if Call Protect (DV) settings are overiding BT4600 Call Guardian settings somehow ?

I've spent long enough on the problem, hopefully BT tech can solve it.

It's strange it appears Keith B has identical setup and working ok, must be something I'm doing wrong !

Re: Call blocking with Digital Voice

Keith_Beddoe — Tue, 28 Dec 2021 15:07:15 GMT

@DerekDDS wrote:

It's strange it appears Keith B has identical setup and working ok, must be something I'm doing wrong !

No, I am not on BT Digital Voice, I have a 12Mb ADSL connection and a proper copper line connection, which works fine with the BT4600. I was just trying to suggest a few things that may help.

I cannot really see what the issue is, if the BT4600 is getting the CLI information, and displaying the number, unless its developed a fault, or is not actually intercepting the call for some reason. It should loop the line once it detects an incoming ring, if the number does not match or exists in the phone`s directory.

What happens if you set the call option to answerphone instead of announce, does the call get intercepted?

Your DV setting needs to be maximum rings, and the BT4600 less that that.

I am wondering if because there is a BT DV phone connected as well, the BT4600 is not being recognised when it loops the line, so the ringing is let through? It should trip the ringing current, and lop the line, which should stop the ringing. I wonder what would happen if the BT DV phone was de-registered?

I am sure that there are others with DV and the BT4600 or similar.

Re: Call blocking with Digital Voice

DerekDDS — Tue, 28 Dec 2021 15:27:06 GMT

I'm beginning to wish I hadn't gone DV, but it came with a disc to improve WiFi into my kitchen and according to to the ' blah' it won't be an option you can avoid soon !
My BT 4600 is on a copper wire into the house from a outside pole and was working perfectly cutting all unwanted calls set to 'announce'.
As said I'll wait for the BT guy and hopefully post his solution. 😞
Thanks both for the suggestions.

Re: Call blocking with Digital Voice

imjolly — Tue, 28 Dec 2021 15:56:01 GMT

@DerekDDS wrote:

Hi, I have checked DV and definitely on single line, I have max rings on BT 4600 and as far as aware less rings on DV. I'm wondering if Call Protect (DV) settings are overiding BT4600 Call Guardian settings somehow ?

I've spent long enough on the problem, hopefully BT tech can solve it.

It's strange it appears Keith B has identical setup and working ok, must be something I'm doing wrong !

You should have max ring settings on DV Phones and a lesser number of rings on 4600 so that the 4600 answers the call before the DV picks up the call

Re: Call blocking with Digital Voice

DerekDDS — Wed, 29 Dec 2021 11:59:36 GMT

I may have solved it ! The tech guy isn't here yet but I think it's as simple as Turning off Call Protect on the Digital voice system AND ensuring CALL GUARDIAN is turned ON on the BT 4600 system.

Using an unregistered mobile the message to ANNOUNCE is heard and once that is accomplished the BT4600 rings to ask if you wish to proceed which is how it's always was previously.

This has taken much button pressing with settings, really not knowing if the desired result has been stored, losing the ring tone on one or other of the BT4600 handsets at some point, but I believe we're there at last.

I will get the BT techie to check everything, but I don't think it's mentioned anywhere in the manual(s) maybe it should !

Re: Call blocking with Digital Voice

Keith_Beddoe — Wed, 29 Dec 2021 12:14:35 GMT

@DerekDDS

That would be the correct combination. BT Call Protect will interfere with Call Guardian, and as I have mentioned before, Call Guardian needs to be active on the BT4600, and set to your preferred mode, which is "Announce".

Re: Call blocking with Digital Voice

DerekDDS — Thu, 30 Dec 2021 10:25:54 GMT

BT tech confirms system is now working correctly with WiFi good level in all rooms and Call Guardian on the BT 4600 monitoring incoming calls after disabling Call Protect on the DV program. I have suggested to BT they note this requirement in the manual