This topic

Phone sound not working after I answer

Panoramix924 — Tue, 28 Dec 2021 11:48:41 GMT

Hi my phone which I've had for a number of years, has suddenly had this fault which I don't know how to fix : it rings fine, but once I've answered there is no sound (the time continues as if I've answered) I tested when I phone out aswell, and same thing, my daughter answered my call, but there was no sound for either me not her. It also used to show me numbers but no all are No Number. Please help as I use it for my small home business. Thank you.

Re: Phone sound not working after I answer

Keith_Beddoe — Tue, 28 Dec 2021 11:52:36 GMT

@Panoramix924

Are you a BT Retail or are you a BT Business customer?

Have you tried a different phone?

Re: Phone sound not working after I answer

Panoramix924 — Tue, 28 Dec 2021 11:53:02 GMT

No, it's a home phone

Re: Phone sound not working after I answer

Panoramix924 — Tue, 28 Dec 2021 11:55:26 GMT

Don't have a different phone

Re: Phone sound not working after I answer

Keith_Beddoe — Tue, 28 Dec 2021 11:58:35 GMT

@Panoramix924 wrote:
Don't have a different phone

Are you a BT Retail customer, do you pay BT for your line rental?

Re: Phone sound not working after I answer

Panoramix924 — Tue, 28 Dec 2021 12:10:57 GMT

Sorry, yes it's bt phone, on bt landline rental

Re: Phone sound not working after I answer

Keith_Beddoe — Tue, 28 Dec 2021 12:19:26 GMT

@Panoramix924 wrote:
Sorry, yes it's bt phone, on bt landline rental

Then you need to get hold of another phone to try, even a cheap wired one will do, just to prove whether its a faulty phone. This will avoid a possible £85 visit charge, if the fault is caused by your phone.

Re: Phone sound not working after I answer

Panoramix924 — Tue, 28 Dec 2021 12:23:31 GMT

Thanks, will try get one

Re: Phone sound not working after I answer

PaddyB — Tue, 28 Dec 2021 13:59:22 GMT

Hi @Panoramix924,

Please post back once you've been able to test the line with another phone.

If the problem remains the same you'll more than likely need an engineer to go out and check the line.

Thanks,

Paddy

Re: Phone sound not working after I answer

Panoramix924 — Tue, 28 Dec 2021 14:29:35 GMT

Issue has been sorted, we did a few resets and line tests and it seems to be fine again, thanks for the help x

Re: Phone sound not working after I answer

Keith_Beddoe — Tue, 28 Dec 2021 14:45:08 GMT

@Panoramix924 wrote:
Issue has been sorted, we did a few resets and line tests and it seems to be fine again, thanks for the help x

The BT line tester does operate a number of mechanical relays in the exchange equipment. Most of these are very old, and can develop bad connections, so a line test can clean up any oxidisation on the contacts and fix the fault.

Re: Phone sound not working after I answer

PaddyB — Tue, 28 Dec 2021 15:15:04 GMT

Hi @Panoramix924,

Thank you for posting back to update the thread. I'm happy the telephone service is back working for you.

Please keep an eye on your service, if the problem reoccurs, post back and we'll be more than happy to give you a hand.

Thanks,

Paddy