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Broadband backup / Minihub

Carlusha — Thu, 25 Feb 2021 22:54:24 GMT

While we moved from our old location to our new, BT provided us with a mini-hub until our new address was connected. This was great - everything worked well.

Now we have been reconnected to our FTTC since 19th January and all works well. The mini-hub has been packed safely away should we encounter any problems in the future.

Upon checking MyBT, I see the following:

That shouldn't be the case as we're back on FTTC, so I checked our mobile usage and both our phones are reported as having used zero data! Mind you, I'm not too bothered as we never use much anyway. Could it be someone has forgotten to switch this off?

Cheers.

Re: Broadband backup / Minihub

PaddyB — Sat, 27 Feb 2021 08:59:53 GMT

Hi @Carlusha,

Thank you for posting. If you send me your details, I'll be able to make sure the Broadband back up has been turned off.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Broadband backup / Minihub

Carlusha — Tue, 02 Mar 2021 17:12:53 GMT

All sorted now, thanks to Stuart of support!