https://community.bt.com/t5/Archive-Staging/Why-can-t-I-upgrade-my-handset/m-p/2149910#M1254773 <P>So MY BT shows that I have an upgrade available for my handset. Try to process and it won't let me?&nbsp;</P><P>WTF is going on?&nbsp;</P> Wed, 17 Mar 2021 23:29:25 GMT NCFCD82 2021-03-17T23:29:25Z https://community.bt.com/t5/Archive-Staging/Why-can-t-I-upgrade-my-handset/m-p/2149910#M1254773 <P>So MY BT shows that I have an upgrade available for my handset. Try to process and it won't let me?&nbsp;</P><P>WTF is going on?&nbsp;</P> Wed, 17 Mar 2021 23:29:25 GMT https://community.bt.com/t5/Archive-Staging/Why-can-t-I-upgrade-my-handset/m-p/2149910#M1254773 NCFCD82 2021-03-17T23:29:25Z https://community.bt.com/t5/Archive-Staging/Why-can-t-I-upgrade-my-handset/m-p/2149912#M1254774 You'll need to call 150 and speak to customer service to arrange the upgrade.<BR /><BR />Looks like an issue with your online account. Thu, 18 Mar 2021 00:18:32 GMT https://community.bt.com/t5/Archive-Staging/Why-can-t-I-upgrade-my-handset/m-p/2149912#M1254774 Anonymous 2021-03-18T00:18:32Z