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Mobile data not working after upgrade to android 11

Chrissy52 — Fri, 02 Apr 2021 16:22:43 GMT

Android 11 has messed up my phone! Can’t use 4G or LTE, can’t minimise apps, tried the fixes I can find on Google, no luck. Can anyone help please???

Re: Mobile data not working after upgrade to android 11

NigelB72 — Fri, 02 Apr 2021 16:40:32 GMT

What phone are you using?

Re: Mobile data not working after upgrade to android 11

Chrissy52 — Fri, 02 Apr 2021 17:20:42 GMT

Ooops sorry. Moto G8

Re: Mobile data not working after upgrade to android 11

NigelB72 — Fri, 02 Apr 2021 18:01:23 GMT

Go into the settings and check that mobile data is enabled

Re: Mobile data not working after upgrade to android 11

Chrissy52 — Fri, 02 Apr 2021 18:12:55 GMT

Already done that. Also checked network type, checked APN is correct, rebooted etc. Even on with Motorola techs, can t get any solution, it there must be something somewhere

Re: Mobile data not working after upgrade to android 11

bjc_abz — Tue, 10 May 2022 12:09:43 GMT

I too seem to have a problem. I also have a Moto G8. I'm an occassional mobile data user (mostly use wi-fi) so I wouldn't immediately have noticed any mobile data issues following the recent Android update to v11.

There seems to be a related thread on the Lenovo forums suggesting that other Moto G8 users are having problems too, although with other providers. I appreciate that it's a different Android update but it otherwise seems very apt. [If the link doesn't work, search for "No-mobile-data-since-android-10-update" on forums.lenovo.com.]

I have tried the multiple suggestions on that site, including changes to APN settings (specifically changing MVNO type from GID to IMSI). None of these changes worked for me.

The feedback on the other site suggests that there needs to be collaboration between the handset vendor (i.e. Lenovo) and the mobile data provider (i.e. BT) to resolve the issue.

It's certainly frustrating. I don't use mobile data often but when I do it's important that it works.

Is there any information from BT about this issue?