https://community.bt.com/t5/Archive-Staging/Upgrade/m-p/2155484#M1254855 <P>I was due an upgrade and attempted to do this online.&nbsp;</P><P>BT upgrade system is the worst I have used.&nbsp;</P><P>I placed the order and the phone that was supposed to be sent wasn't.&nbsp; It upgraded my data package but nothing else.</P><P>Spoke to someone on sales support for 45 mins and she couldn't resolve it.&nbsp;</P><P>It has now been sent to offshore sales support and that can take 5 working days to resolve.&nbsp;</P><P>I should have a nice shiny new.phone today instead I am waiting for it to be fixed.&nbsp;</P><P>BT sort out your upgrade system.&nbsp;</P> Thu, 15 Apr 2021 10:13:31 GMT Lee1976uk2020 2021-04-15T10:13:31Z https://community.bt.com/t5/Archive-Staging/Upgrade/m-p/2155484#M1254855 <P>I was due an upgrade and attempted to do this online.&nbsp;</P><P>BT upgrade system is the worst I have used.&nbsp;</P><P>I placed the order and the phone that was supposed to be sent wasn't.&nbsp; It upgraded my data package but nothing else.</P><P>Spoke to someone on sales support for 45 mins and she couldn't resolve it.&nbsp;</P><P>It has now been sent to offshore sales support and that can take 5 working days to resolve.&nbsp;</P><P>I should have a nice shiny new.phone today instead I am waiting for it to be fixed.&nbsp;</P><P>BT sort out your upgrade system.&nbsp;</P> Thu, 15 Apr 2021 10:13:31 GMT https://community.bt.com/t5/Archive-Staging/Upgrade/m-p/2155484#M1254855 Lee1976uk2020 2021-04-15T10:13:31Z https://community.bt.com/t5/Archive-Staging/Upgrade/m-p/2156170#M1254856 <P>Still waiting on the offshore sales support team to get in touch. Does anyone know the timescales?&nbsp;</P> Mon, 19 Apr 2021 09:28:39 GMT https://community.bt.com/t5/Archive-Staging/Upgrade/m-p/2156170#M1254856 Lee1976uk2020 2021-04-19T09:28:39Z