https://community.bt.com/t5/Archive-Staging/4G-SIM-accessing-remote-dektop-software/m-p/2165092#M1254979 <P>Hi,</P><P>I use a piece of software called Splashtop to remotely access my work PC. It works using a LAN cable and also on Wifi. However, the machine I use is a Microsoft Surface Pro X (ARM chip). Whenever I try to use this software, it will not connect.</P><P>On checking with Splashtop, they suggest it is an issue with my ISP:</P><P>"Please contact your 4G service provider to check why you are being blocked to reach 132-145-75-74.relay.splashtop.com."</P><P>After calling BT Mobile, they were helpful but informed me they do not offer support for this.</P><P>Does anyone here have a similar, same experience when using a 4G SIM? Does anyone know how I can overcome this - firewall rules or any other suggestions would be appreciated.</P><P>Many thanks.</P><P>Rob.</P> Thu, 03 Jun 2021 17:31:22 GMT RJGraves 2021-06-03T17:31:22Z https://community.bt.com/t5/Archive-Staging/4G-SIM-accessing-remote-dektop-software/m-p/2165092#M1254979 <P>Hi,</P><P>I use a piece of software called Splashtop to remotely access my work PC. It works using a LAN cable and also on Wifi. However, the machine I use is a Microsoft Surface Pro X (ARM chip). Whenever I try to use this software, it will not connect.</P><P>On checking with Splashtop, they suggest it is an issue with my ISP:</P><P>"Please contact your 4G service provider to check why you are being blocked to reach 132-145-75-74.relay.splashtop.com."</P><P>After calling BT Mobile, they were helpful but informed me they do not offer support for this.</P><P>Does anyone here have a similar, same experience when using a 4G SIM? Does anyone know how I can overcome this - firewall rules or any other suggestions would be appreciated.</P><P>Many thanks.</P><P>Rob.</P> Thu, 03 Jun 2021 17:31:22 GMT https://community.bt.com/t5/Archive-Staging/4G-SIM-accessing-remote-dektop-software/m-p/2165092#M1254979 RJGraves 2021-06-03T17:31:22Z