This topic https://community.bt.com/t5/Archive-Staging/Mobile-handset-upgrade-issues/m-p/2165941#M1255005 <P>I went for&nbsp; an early hand set upgrade with 30 days left to go on my previous 1 gb plan&nbsp; which had halo&nbsp; applied to the package, as the household has fibre to house and on halo2 package.</P><P>new handset arrived yesterday and I now see the new plan has kicked in, but it is not showing either the halo entitlement or the £5&nbsp; broadband discount.</P><P>OLD PLAN</P><DIV class="product-section-content--inner"><DIV class="overflow-hidden ng-scope"><SPAN class="left product-type ng-binding">BT MOBILE 1GB PHONE PLAN</SPAN></DIV></DIV><DIV class="product-section-content--inner ng-scope"><DIV class="overflow-hidden"><SPAN class="left bolder">Data</SPAN><SPAN class="right"><SPAN class="ng-binding">156.08 MB</SPAN><SPAN>&nbsp;</SPAN>/<SPAN>&nbsp;</SPAN><SPAN class="ng-binding ng-scope">2.00 GB</SPAN></SPAN></DIV><DIV class="overflow-hidden"><SPAN class="left bolder">Calls</SPAN><SPAN class="right"><SPAN class="ng-binding">69</SPAN><SPAN>&nbsp;</SPAN>/<SPAN>&nbsp;</SPAN><SPAN class="ng-binding">Unlimited</SPAN><SPAN>&nbsp;</SPAN><SPAN>mins</SPAN></SPAN></DIV><DIV class="overflow-hidden"><SPAN class="left bolder">Text</SPAN><SPAN class="right"><SPAN class="ng-binding">6</SPAN><SPAN>&nbsp;</SPAN>/<SPAN>&nbsp;</SPAN><SPAN class="ng-binding">Unlimited</SPAN></SPAN></DIV><DIV class="overflow-hidden">&nbsp;</DIV><DIV class="overflow-hidden"><SPAN class="right"><SPAN class="ng-binding">now showing this</SPAN></SPAN></DIV><DIV class="overflow-hidden"><SPAN class="right"><SPAN class="right"><SPAN class="ng-binding">New PLAN</SPAN></SPAN></SPAN><DIV class="ng-scope"><DIV class="unbilled-usage-message ng-scope"><P class="next-bill-date-info"><SPAN class="ng-binding">Your usage will normally update within</SPAN><SPAN>&nbsp;</SPAN><SPAN class="bolder ng-binding">24 hours</SPAN></P></DIV><DIV class="usage-products ng-scope"><DIV class="product-section-content"><DIV class="product-section-content--inner"><DIV class="overflow-hidden ng-scope"><SPAN class="left product-type ng-binding">BT MOBILE 3GB PHONE PLAN</SPAN></DIV><DIV class="usage-reset-date ng-scope"><SPAN class="usage-reset-date--message">Your allowance resets on:<SPAN>&nbsp;</SPAN><SPAN class="ng-binding">25 Jun 2021</SPAN></SPAN></DIV></DIV><DIV class="product-section-content--inner ng-scope"><DIV class="overflow-hidden"><SPAN class="left bolder">Data</SPAN><SPAN class="right"><SPAN class="ng-binding">15.81 MB</SPAN><SPAN>&nbsp;</SPAN>/<SPAN>&nbsp;</SPAN><SPAN class="ng-binding ng-scope">3.00 GB</SPAN></SPAN></DIV><DIV class="overflow-hidden"><SPAN class="left bolder">Calls</SPAN><SPAN class="right"><SPAN class="ng-binding">0</SPAN><SPAN>&nbsp;</SPAN>/<SPAN>&nbsp;</SPAN><SPAN class="ng-binding">Unlimited</SPAN><SPAN>&nbsp;</SPAN><SPAN>mins</SPAN></SPAN></DIV><DIV class="overflow-hidden"><SPAN class="left bolder">Text</SPAN><SPAN class="right"><SPAN class="ng-binding">1</SPAN><SPAN>&nbsp;</SPAN>/<SPAN>&nbsp;</SPAN><SPAN class="ng-binding">Unlimited</SPAN></SPAN></DIV><DIV class="active progress ng-isolate-scope">&nbsp;</DIV></DIV></DIV></DIV></DIV></DIV><DIV class="active progress ng-isolate-scope"><DIV class="progress-bar progress-bar-success">&nbsp;</DIV></DIV></DIV> Wed, 09 Jun 2021 05:15:09 GMT GuyBrindle 2021-06-09T05:15:09Z Mobile handset upgrade issues https://community.bt.com/t5/Archive-Staging/Mobile-handset-upgrade-issues/m-p/2165941#M1255005 <P>I went for&nbsp; an early hand set upgrade with 30 days left to go on my previous 1 gb plan&nbsp; which had halo&nbsp; applied to the package, as the household has fibre to house and on halo2 package.</P><P>new handset arrived yesterday and I now see the new plan has kicked in, but it is not showing either the halo entitlement or the £5&nbsp; broadband discount.</P><P>OLD PLAN</P><DIV class="product-section-content--inner"><DIV class="overflow-hidden ng-scope"><SPAN class="left product-type ng-binding">BT MOBILE 1GB PHONE PLAN</SPAN></DIV></DIV><DIV class="product-section-content--inner ng-scope"><DIV class="overflow-hidden"><SPAN class="left bolder">Data</SPAN><SPAN class="right"><SPAN class="ng-binding">156.08 MB</SPAN><SPAN>&nbsp;</SPAN>/<SPAN>&nbsp;</SPAN><SPAN class="ng-binding ng-scope">2.00 GB</SPAN></SPAN></DIV><DIV class="overflow-hidden"><SPAN class="left bolder">Calls</SPAN><SPAN class="right"><SPAN class="ng-binding">69</SPAN><SPAN>&nbsp;</SPAN>/<SPAN>&nbsp;</SPAN><SPAN class="ng-binding">Unlimited</SPAN><SPAN>&nbsp;</SPAN><SPAN>mins</SPAN></SPAN></DIV><DIV class="overflow-hidden"><SPAN class="left bolder">Text</SPAN><SPAN class="right"><SPAN class="ng-binding">6</SPAN><SPAN>&nbsp;</SPAN>/<SPAN>&nbsp;</SPAN><SPAN class="ng-binding">Unlimited</SPAN></SPAN></DIV><DIV class="overflow-hidden">&nbsp;</DIV><DIV class="overflow-hidden"><SPAN class="right"><SPAN class="ng-binding">now showing this</SPAN></SPAN></DIV><DIV class="overflow-hidden"><SPAN class="right"><SPAN class="right"><SPAN class="ng-binding">New PLAN</SPAN></SPAN></SPAN><DIV class="ng-scope"><DIV class="unbilled-usage-message ng-scope"><P class="next-bill-date-info"><SPAN class="ng-binding">Your usage will normally update within</SPAN><SPAN>&nbsp;</SPAN><SPAN class="bolder ng-binding">24 hours</SPAN></P></DIV><DIV class="usage-products ng-scope"><DIV class="product-section-content"><DIV class="product-section-content--inner"><DIV class="overflow-hidden ng-scope"><SPAN class="left product-type ng-binding">BT MOBILE 3GB PHONE PLAN</SPAN></DIV><DIV class="usage-reset-date ng-scope"><SPAN class="usage-reset-date--message">Your allowance resets on:<SPAN>&nbsp;</SPAN><SPAN class="ng-binding">25 Jun 2021</SPAN></SPAN></DIV></DIV><DIV class="product-section-content--inner ng-scope"><DIV class="overflow-hidden"><SPAN class="left bolder">Data</SPAN><SPAN class="right"><SPAN class="ng-binding">15.81 MB</SPAN><SPAN>&nbsp;</SPAN>/<SPAN>&nbsp;</SPAN><SPAN class="ng-binding ng-scope">3.00 GB</SPAN></SPAN></DIV><DIV class="overflow-hidden"><SPAN class="left bolder">Calls</SPAN><SPAN class="right"><SPAN class="ng-binding">0</SPAN><SPAN>&nbsp;</SPAN>/<SPAN>&nbsp;</SPAN><SPAN class="ng-binding">Unlimited</SPAN><SPAN>&nbsp;</SPAN><SPAN>mins</SPAN></SPAN></DIV><DIV class="overflow-hidden"><SPAN class="left bolder">Text</SPAN><SPAN class="right"><SPAN class="ng-binding">1</SPAN><SPAN>&nbsp;</SPAN>/<SPAN>&nbsp;</SPAN><SPAN class="ng-binding">Unlimited</SPAN></SPAN></DIV><DIV class="active progress ng-isolate-scope">&nbsp;</DIV></DIV></DIV></DIV></DIV></DIV><DIV class="active progress ng-isolate-scope"><DIV class="progress-bar progress-bar-success">&nbsp;</DIV></DIV></DIV> Wed, 09 Jun 2021 05:15:09 GMT https://community.bt.com/t5/Archive-Staging/Mobile-handset-upgrade-issues/m-p/2165941#M1255005 GuyBrindle 2021-06-09T05:15:09Z