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Mobile handset

Mrsmartin2016 — Thu, 24 Jun 2021 22:37:05 GMT

I have a Samsung s20 on contract since Dec.

I contacted Bt a couple months ago regarding the sound on the device. It’s terrible and sometimes there’s no sound unless you have headphones connected. Recently it’s constantly closing apps for no reason. System is upto date.

I believe it’s a faulty handset. Do I keep pressing bt for a replacement. As it’s only 6months old.

Re: Mobile handset

NigelB72 — Fri, 25 Jun 2021 05:56:05 GMT

Yes. Report it as faulty to BT and they should replace it under warranty.

Re: Mobile handset

Mrsmartin2016 — Fri, 25 Jun 2021 11:30:18 GMT

Ok thank you. Should do I just call the Bt mobile team

Re: Mobile handset

NigelB72 — Fri, 25 Jun 2021 19:53:09 GMT

Yep and they'll sort you out. If it's 6 months old they might want to repair it. You should also be able to go into an EE/BT shop if there's one near to you

Re: Mobile handset

Mrsmartin2016 — Fri, 25 Jun 2021 20:29:50 GMT

Awesome thank you. I’ll look into anything nearby too