https://community.bt.com/t5/Archive-Staging/CHANGE-MY-NEW-MOBILE-PHONE/m-p/2168849#M1255078 <P>Speak with the BT Mobile loyalty team, explain you want to return the handset, you have 14 days from receiving it to change your mind.</P><P>When you do return it in the bag BT send, make sure the postage you opt for is tracked and insured, you're responsible for it until BT receive it.</P><P>Once BT receive it you can order another, it might be worth visiting a EE/BT store so you can see the device and make sure it's right for you, ask questions and come up with your own list of requirements, do you want a good camera for photos and video calling ? Is battery life important ? etc</P> Sat, 26 Jun 2021 11:08:16 GMT -Richie- 2021-06-26T11:08:16Z https://community.bt.com/t5/Archive-Staging/CHANGE-MY-NEW-MOBILE-PHONE/m-p/2168805#M1255077 <P>i have a new bt mobile phone only had it for a few days.. but i can not get on with it... defo as i cant just press the side button to turn it of or restart it... is it possible to change it for another device thats more simple for this old guy</P> Sat, 26 Jun 2021 05:52:19 GMT https://community.bt.com/t5/Archive-Staging/CHANGE-MY-NEW-MOBILE-PHONE/m-p/2168805#M1255077 MARKYMARK2020 2021-06-26T05:52:19Z https://community.bt.com/t5/Archive-Staging/CHANGE-MY-NEW-MOBILE-PHONE/m-p/2168849#M1255078 <P>Speak with the BT Mobile loyalty team, explain you want to return the handset, you have 14 days from receiving it to change your mind.</P><P>When you do return it in the bag BT send, make sure the postage you opt for is tracked and insured, you're responsible for it until BT receive it.</P><P>Once BT receive it you can order another, it might be worth visiting a EE/BT store so you can see the device and make sure it's right for you, ask questions and come up with your own list of requirements, do you want a good camera for photos and video calling ? Is battery life important ? etc</P> Sat, 26 Jun 2021 11:08:16 GMT https://community.bt.com/t5/Archive-Staging/CHANGE-MY-NEW-MOBILE-PHONE/m-p/2168849#M1255078 -Richie- 2021-06-26T11:08:16Z