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You are unable to use this service; you have a 3rd party bar. To remove the bar text UNBAR to 150

Razbod — Sat, 26 Jun 2021 17:04:10 GMT

I receive the above message when I try to enter on-line competitions. My spending cap is on, and I am no where near the limit. I have also activated the allowance to send premium rate texts and calls, so why can I not text online competitions??

Re: You are unable to use this service; you have a 3rd party bar. To remove the bar text UNBAR to 15

NeilO — Sat, 26 Jun 2021 17:54:23 GMT

Hi @Razbod welcome to the community and thanks for posting, I'm sorry to see you're having issues sending texts to competitions. Have you tried texting UNBAR to 150 ?

I've seen this message before when the spend cap has been set to zero.

Thanks

Neil

Re: You are unable to use this service; you have a 3rd party bar. To remove the bar text UNBAR to 15

Razbod — Sat, 26 Jun 2021 18:11:29 GMT

Hi, I have tried the text. Doesn't work as I am not an EE customer. Spend cap is set at £30, so unsure why I still can't text competitions?

Re: You are unable to use this service; you have a 3rd party bar. To remove the bar text UNBAR to 15

NeilO — Sat, 26 Jun 2021 18:47:42 GMT

@Razbod Thanks for confirming that, I can't see why that won't work for you and I'm sorry for the inconvenience caused. If you call 150 from your mobile, I'm sure the BT Mobile helpdesk will be able to figure out what's going wrong.

Thanks

Neil

Re: You are unable to use this service; you have a 3rd party bar. To remove the bar text UNBAR to 15

NigelB72 — Sun, 27 Jun 2021 04:06:15 GMT

Log in to My BT and select Mobile> Manage Your Plan > Settings > Advance Settings .. Press the button for Allow Premium Texts so it turns green and you should be good to go 👍