This topic

roaming

goudeuk — Sun, 25 Jul 2021 11:12:07 GMT

Hello I hope someone can help,

I’m abroad in a country that I can use my data allowance according to BT but my mobile does not connect to any networks.

Roaming data is on and airplane mode off. Is there something I need to do to start using my allowance?

many thanks

Re: roaming

NigelB72 — Sun, 25 Jul 2021 11:24:52 GMT

Log in to MyBT and activate roaming but put an additional spend limit on just in case. You'll need to find a WiFi hotspot if you have no roaming though.

Re: roaming

goudeuk — Sun, 25 Jul 2021 11:39:07 GMT

Nigel thank you for the quick response. according to My BT I should be able to ‘roam like home’. The ‘roam like home’ addon is in my account.

Re: roaming

goudeuk — Sun, 25 Jul 2021 11:40:24 GMT

I enabled it last night. How long does it take for BT to process it? maybe i’m just being impatient.

Re: roaming

NigelB72 — Sun, 25 Jul 2021 12:40:35 GMT

@goudeuk there's another setting. log into MyBT via the website and go to your mobile package. In there, there is a Settings Option. Click on Change Settings and then Advance Settings and then make sure Using Your Phone Abroad is On...

Re: roaming

goudeuk — Sun, 25 Jul 2021 13:22:34 GMT

Many thanks Nigel. that advanced setting did the trick.

Re: roaming

goudeuk — Mon, 26 Jul 2021 05:32:58 GMT

I would like to add that I also had to change the setting Voice&Data to 3G instead of 4G.

Mobile Data> Mobile Data Options> Voice &Data

Re: roaming

DavidM — Mon, 26 Jul 2021 08:32:40 GMT

Great to see you got this sorted @goudeuk .

Thanks and kudos to @NigelB72 for the fantastic advice.

Cheers

David

Re: roaming

IanB50 — Sun, 26 Sep 2021 08:26:01 GMT

Hi all. I’m currently in Kefalonia for a week, from the UK.

Off the plane Friday morning and no service on any of the 4 sims. Family sim package. Have been through the settings above many times to no avail. Tried the help bot and it’s no help lol.

Frustrated is an understatement.

Any assistance would be great x

Re: roaming

NigelB72 — Sun, 26 Sep 2021 08:57:54 GMT

@IanB50 if you've enabled roaming in MyBT, check that it's actually enabled on the individual devices

Re: roaming

IanB50 — Sun, 26 Sep 2021 09:35:24 GMT

Yes all devices are enabled as your previous post. I’ve also enabled a monthly spend cap and data roaming cap on all devices🤷‍♂️

Re: roaming

IanB50 — Sun, 26 Sep 2021 11:37:47 GMT

Just received a text from my neighbour back in the UK! And I can reply!
How is this possible as I’m unable to make calls. Phone still says no service??

Re: roaming

goudeuk — Sun, 26 Sep 2021 12:51:18 GMT

If you've already enabled roaming in your BT account and you still having problems, try changing the "Voice&Data" option to 3G instead of 4G. For iPhones:
Settings --> Mobile Data --> Mobile Data Options

Re: roaming

IanB50 — Sun, 26 Sep 2021 15:19:14 GMT

Thanks for your replies. We have 3 iPhones currently on 3G but still shows no service and 1 android that shows bars on 3G and an option to select 2G. Says not on a registered service when trying to call a number though.

Re: roaming

m2018gc1 — Sat, 01 Jan 2022 19:04:28 GMT

I have read that EE and Vodafone are planning to re-introduce roaming fees for the EU in 2022. Any plans for BT to end roam like do at home?

In Northern Ireland our BT phones often flip between BT 4G signal and the Republic of Ireland providers signal from masts 5-6 miles away.

That is going to be costly for us if the current status changes, and might have to look at other providers.

Thanks