This topic

lost double data

MatF — Tue, 10 Aug 2021 12:53:37 GMT

Hello

I have a BT Mobile package with 5GB usage each month as part of my BT Halo and landline service.

As I'm not currently in the UK due to Covid I havent been using my mobile since September last year and checking my bills i see that there's no mention of the double data that I was upgrdaed to when I renewed last year.

Is this normal and it doesnt show up on the bill, or have I just lost the 5GB bonus?

I've tried to find a way of asking online but go around in circles and can't call as not in UK or in a convenient time zone.

Any thoughts on how best to check thhis?

Thanks

Re: lost double data

Carlusha — Tue, 10 Aug 2021 14:30:01 GMT

@MatFwrote:
Hello
I have a BT Mobile package with 5GB usage each month as part of my BT Halo and landline service.
As I'm not currently in the UK due to Covid I havent been using my mobile since September last year and checking my bills i see that there's no mention of the double data that I was upgrdaed to when I renewed last year.
Is this normal and it doesnt show up on the bill, or have I just lost the 5GB bonus?
I've tried to find a way of asking online but go around in circles and can't call as not in UK or in a convenient time zone.
Any thoughts on how best to check thhis?
Thanks

Your double-data allowance should show in your MyBT under Mobile. Mine reports "BT Halo double data included".

Re: lost double data

MatF — Tue, 10 Aug 2021 14:34:59 GMT

Thank you very much!