https://community.bt.com/t5/Archive-Staging/Stolen-Mobile/m-p/2180033#M1255324 <P>My son had his phone stolen on holiday. BT have been contacted and have blacklisted the phone. Insurance company require a letter from BT to confirm usage and blacklisting. Can anyone help. Screenshots of usage and bills are not sufficient. We have called helpline twice but to no avail. &nbsp;Any help greatly received!</P> Thu, 26 Aug 2021 11:25:12 GMT fodonnelly 2021-08-26T11:25:12Z https://community.bt.com/t5/Archive-Staging/Stolen-Mobile/m-p/2180033#M1255324 <P>My son had his phone stolen on holiday. BT have been contacted and have blacklisted the phone. Insurance company require a letter from BT to confirm usage and blacklisting. Can anyone help. Screenshots of usage and bills are not sufficient. We have called helpline twice but to no avail. &nbsp;Any help greatly received!</P> Thu, 26 Aug 2021 11:25:12 GMT https://community.bt.com/t5/Archive-Staging/Stolen-Mobile/m-p/2180033#M1255324 fodonnelly 2021-08-26T11:25:12Z https://community.bt.com/t5/Archive-Staging/Stolen-Mobile/m-p/2180454#M1255325 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/293443">@fodonnelly</a>&nbsp;</P> <P>Welcome to the BT Community and thanks for your post!</P> <P>I am sorry to see that your Son's phone was stolen while they were on holiday.&nbsp; I can imagine this is the last thing that they would have wanted to have happened.&nbsp; Have a look at some guidance on the following link:&nbsp; <A href="https://www.bt.com/help/mobile/fix-a-problem/my-phone-has-been-lost--stolen-or-damaged/i-ve-lost-my-mobile-or-had-it-stolen--what-do-i-do-" target="_self">I've lost my mobile or had it stolen.&nbsp; What do I do?</A></P> <P>Cheers,</P> <P>Robbie</P> Sun, 29 Aug 2021 09:02:28 GMT https://community.bt.com/t5/Archive-Staging/Stolen-Mobile/m-p/2180454#M1255325 RobbieMac 2021-08-29T09:02:28Z