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Family sim deals

Cmoffatt — Tue, 07 Sep 2021 12:40:42 GMT

I have 2 different rolling contracts for sim only deals already. I want to get a family sim deal for 3 of us instead, do I need to cancel the other ones first or will there be an assumption that the new contract will take over?

Re: Family sim deals

NeilO — Tue, 07 Sep 2021 13:58:53 GMT

Hi @Cmoffatt no you don't need to cancel the other ones first, as you have two sims already that aren't on a family sim plan I'd recommend chatting with the sales team on 0800 800 150 they'll be able to order you a new family sim and transfer over the existing sims.

Thanks

Neil

Re: Family sim deals

Cmoffatt — Tue, 07 Sep 2021 14:05:29 GMT

thank you

Re: Family sim deals

Cmoffatt — Tue, 07 Sep 2021 14:25:34 GMT

the phone was answered really quickly too and easy to sort!
thank you

Re: Family sim deals

NeilO — Tue, 07 Sep 2021 14:26:57 GMT

Hi @Cmoffatt no problem, I'm glad you got sorted 😁

Thanks

Neil