This topic

Can't seem to join BT Mobile via their website

jwm2 — Sun, 19 Sep 2021 19:49:45 GMT

I tried to sign-up to a SIM only deal on BT Mobile's website. I wanted a 12 month contract with 4gb of data for £13 per month. I clicked the required buttons and it took me to a page that said

We’re sorry…

There are no promotions available for this customer to move to. Please advise your customer to call back once they are in their recontracting window

I tried a few times it kept saying this. I also tried with another browser and via my tablet and it still failed.

In the end I had to ring to set up the account - and someone actually answered and set it all up for me, which was a pleasant change from my experience at Asda Mobile who I was leaving!

Anyway, a few days later, today, I've been back and still I'm taken to that message - BT Mobile are going to be losing potential customers if they don't sort this out

Re: Can't seem to join BT Mobile via their website

PaddyB — Wed, 22 Sep 2021 10:31:48 GMT

Hi @jwm2,

Thank you for posting and welcome to the Community. I'm sorry you weren't able to place your order online.

Did you already have active service with BT?

I understand from your post that you managed to place the order over the phone. Has your BT Mobile service started yet?

Thanks,

Paddy

Re: Can't seem to join BT Mobile via their website

jwm2 — Wed, 22 Sep 2021 10:36:06 GMT

My BT Mobile service has started and seems to be working fine thank you.

I didn't previously have any BT services