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"Upgrade existing SIM" vs "Keep SIM plan & add 5G to account"

NC91 — Tue, 05 Oct 2021 08:02:49 GMT

Hi guys, I'm hoping that one of you might know the answer to this 🙂

I'm looking to upgrade my SIM only plan to the 24 month 20GB data plan (see screenshot). When I go through the process I get two options (see other screenshot):

Upgrade an existing SIM
Keep my SIM plan and add 5G to my account

I chose existing SIM and 24month version of that deal wasn't available in the list of options it gave me, only the 12 month version.

I basically want to be sure that if I choose the "Keep my SIM & upgrade" version that my phone number won't have to change.

Can anyone explain the difference to me please?

Thanks!

Re: "Upgrade existing SIM" vs "Keep SIM plan & add 5G to account"

JohnC2 — Wed, 06 Oct 2021 09:59:38 GMT

Hi @NC91, welcome to the forum and sorry for the confusion with the online order journey. You would be best to call 0800 800 150 and speak with our BT Mobile team and they'll be able to sort this for you and explain the difference.

cheers

John

Re: "Upgrade existing SIM" vs "Keep SIM plan & add 5G to account"

NC91 — Wed, 06 Oct 2021 14:58:45 GMT

Hi thanks for your reply, I'll give them a bell and see what they say 😀

All the best

Re: "Upgrade existing SIM" vs "Keep SIM plan & add 5G to account"

SmallJSP — Mon, 18 Oct 2021 16:04:16 GMT

Just to say that I found this totally confusing as well and abandoned my order...