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Incoming calls going direct to voicemail

Angela1996 — Tue, 12 Oct 2021 09:34:28 GMT

As far as I am aware I haven't changed anything but my phone is not ringing and all incoming calls going direct to voicemail. I have an android phone Samsung S10, something happened like this a while ago I think but can't remember what to do to resolve it.

Thanks in advance.

Re: Incoming calls going direct to voicemail

pottyperson — Tue, 12 Oct 2021 09:49:57 GMT

In the Calls app menu (3 vertical dots probably at top right) go to Settings > Calls > Call forwarding > make sure "Always forward" is set to Off.

Re: Incoming calls going direct to voicemail

Angela1996 — Tue, 12 Oct 2021 10:13:17 GMT

Hi thanks for that. Under Call forwarding it shows (which is under Supplementary Services):

Always Forward - no number set

Forward when busy - forward calls to +44 795xxxxxxx

Forward when unanswered - as above

Forward when unreachable - as above

Re: Incoming calls going direct to voicemail

Andy005 — Tue, 12 Oct 2021 13:47:27 GMT

If it's not Call Forwarding have you tried rebooting your phone? Sometimes switching to airplane mode and back again is sufficient. I get the problem occasionally and a reboot or airplane mode fixes it.

Re: Incoming calls going direct to voicemail

Angela1996 — Tue, 12 Oct 2021 14:00:22 GMT

Just come off phone to BT and she said she had reset something at their end and it worked. When I turned off and on last night it didn't clear it. Will try and remember about switching to Airplane Mode in case it happens again.

Thanks