This topic

Activating my new Sim card

Ironside — Sat, 30 Oct 2021 12:17:49 GMT

I have just been upgraded to superfast fibre and within that package, I have also got a mobile data allowance. I've already put the Sim card into my iPhone but I am unsure where to go from here. I've been with Plusnet for several years now. I was given a code to give to my new provider if I wanted to leave. Can someone tell me what I need to do, please?

Re: Activating my new Sim card

Les-Gibson — Sat, 30 Oct 2021 14:46:33 GMT

Are you keeping your old number or going with the number on the new SIM card?

If the former then you will have to wait until your service is ceased by your previous supplier, if the latter then it should just work.

Re: Activating my new Sim card

imjolly — Sat, 30 Oct 2021 14:51:44 GMT

if you go to your BT mobile account does it not ask if retaining old number? if so Bt should ask for the PAC code which is what you got from previous provider and enables BT to transfer number and old provider will close your account

Re: Activating my new Sim card

Ironside — Sat, 30 Oct 2021 15:43:47 GMT

I'm keeping my old number.

Re: Activating my new Sim card

imjolly — Sat, 30 Oct 2021 15:59:31 GMT

thgen you need to use the PAC code you were given by previous provider

Re: Activating my new Sim card

Les-Gibson — Sat, 30 Oct 2021 16:01:25 GMT

In which case you should have requested a PAC code from your old supplier and passed it on to BT when you placed your order, the old provider will then cease your service and BT will take it over usually on the same day

Re: Activating my new Sim card

Ironside — Sat, 30 Oct 2021 16:06:10 GMT

No, I didn't pass on any details about my mobile phone when I place the order with BT. I've been looking in my BT account but I can't find the section where I can enter the code.

Re: Activating my new Sim card

Ironside — Sat, 30 Oct 2021 16:19:10 GMT

I'm just looking in my account and I can see under BT mobile I've got Sim only, 5 GB. However, it shows a different mobile number. I just tried ringing the number but it says it's not available. I would imagine that because I haven't cancelled the contract with Plusnet I am still receiving calls on my iPhone. Having said that, I have put my new Sim card from BT in the iPhone now.

Re: Activating my new Sim card

Les-Gibson — Sat, 30 Oct 2021 16:32:26 GMT

You can only use your old number if you have an authorisation code (the PAC code) to do so from your old provider,

If you're lucky a mod may pick up on this thread and offer help, otherwise it sounds like you may have to call 0800 800 150 to get it sorted.

Re: Activating my new Sim card

Ironside — Sat, 30 Oct 2021 16:41:20 GMT

I've got a code. My Plusnet account is still active. In fact, I've just paid up for the next month. Thankfully it was only £5.50 so it's not a lot of money to lose.

Re: Activating my new Sim card

-Richie- — Sat, 30 Oct 2021 16:43:46 GMT

1 - On your old number, text “PAC” to 65075, you'll need to have the Plusnet sim card in your mobile for this.

2 - Plusnet will then reply with the PAC, typically in 60 seconds

3 - Once you’ve got your PAC code head to bt.com/keepmynumber and log in using your BT ID and password.
Follow the on-screen instructions to enter your PAC code.

Number transfer times

It takes between 24-48 hours to transfer your number to us. Although if you put the request late on Friday, over the weekend or on a Bank Holiday, it may take up to three days.

Check the status of your order using your postcode and order reference (which you'll find on your order confirmation email) at bt.com/trackmynumber.

You can keep using your old SIM while we move your number.

We’ll send you an email and SMS confirming you’ve asked us to move your number, along with the date the transfer will take place. You’ll get another one when the transfer is complete.

Transfer hasn't worked?

Get in touch by calling 0800 800 150

More info at BT Mobile PAC code

Re: Activating my new Sim card

Les-Gibson — Sat, 30 Oct 2021 16:51:39 GMT

If you already have the PAC code you can enter it here https://www.bt.com/help/mobile/getting-started/keep-your-number#:~:text=avoid%20double%20payments.-,Using%20your%20PAC%20code,very%20easy%20to%20do%20so.&text=Follow%20the%20on%2Dscreen%20instructions%20to%20enter%20your%20PAC%20code. but it is only valid for 30 days so you may have to sacrifice the £5.50

Re: Activating my new Sim card

Ironside — Sat, 30 Oct 2021 19:30:33 GMT

Okay, I have switched the accounts and says "switch completed". However, I have three little coloured balls bouncing up and down with "please wait" underneath. It's been going for 20 minutes and nothing has happened.