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Can't transfer my number to BT

angeljs — Tue, 02 Nov 2021 14:12:28 GMT

I've ordered new Sims, but the page:

www.bt.com/keepmynumber

just takes me to my account homepage.

Is there a page I'm missing, or do I have to call someone, because it takes forever to get through to talk to anyone?

Re: Can't transfer my number to BT

imjolly — Tue, 02 Nov 2021 14:17:24 GMT

if you get to your account page then scroll down to help then select mobile and then setup and you should see keep my number

Re: Can't transfer my number to BT

angeljs — Tue, 02 Nov 2021 14:21:02 GMT

Hi, yes, I did that and it still didn't work, just took me back to my account homepage. I've just managed to do it by accessing the page via mobile rather than my laptop, though.

Thanks for taking the time to reply.

Re: Can't transfer my number to BT

PaddyB — Tue, 02 Nov 2021 14:29:10 GMT

Hi @angeljs,

Thank you for updating the thread to let us know.

Thanks,

Paddy