This topic

Text message receipt delays

jcbhydro — Sat, 11 Dec 2021 14:11:42 GMT

For the past several days I have experienced serious delays to receipt of Bank authentification code text messages, resulting in failure of financial transactions. Several instances of failed transmission resulted in receipt of the message 4 hours after initiation by the bank. Such codes remain valid for a mere 3 - 10 minutes resulting in verification failure.

I have confirmed that the problem does not lie with the bank system by testing a simple mobile to mobile text message which was received 90 minutes after initiation.

I have not amended any settings on the mobile phone which might conceivably affect text receive times. The mobile phone is a Samsung Galaxy J3 which has received such codes and other text messages satisfactorily for several years.

A BT Help suggestion is to send a 'reset' signal to 00000. This has been attempted twice, resulting in 'failure' on both occasions.

Any suggestions to solve this frustrating problem would be gratefully received.

John

Re: Text message receipt delays

NeilO — Sat, 11 Dec 2021 18:23:47 GMT

Hi, @jcbhydro I'm really sorry to see you're text messages are delayed as I can appreciate the inconvenience this must be causing you. I'd recommend checking this link to see if there are any service issues affecting your area

If there are no I'd recommend calling 150 from your BT mobile to report a fault and we'll get that looked into.

Thanks

Neil

Re: Text message receipt delays

jcbhydro — Sat, 01 Jan 2022 14:22:25 GMT

Thank you Neil for your comments,

Without any action from me the problem seems to have resolved itself. Since my original post, and a further week of frustration, I have received several successful and immediate code transmissions. I would conclude that the cause must have been a local issue.

jcbhydro

Re: Text message receipt delays

DanielS — Sat, 01 Jan 2022 15:31:41 GMT

Hi @jcbhydro,

Thanks for getting back to us.

It's great to see that this is now fixed and everything is working for you.

Thanks
DanielS