This topic

Spam & Trash Folders emptying too soon

magicmark — Mon, 21 Jun 2021 08:09:37 GMT

have basic BT Mail

noticed recently my SPAM folder keeps emptying too early

only one spam message in it ??? appreciate i dont want spam messages but as we all know odd mails we do want end up incorrectly in SPAM so i do check regularly

cant seem to be anywhere that i can set a period to keep them , then have them deleted automatically ..eg a month

Thanks for any help or guidance on this

Re: Spam & Trash Folders emptying too soon

licquorice — Mon, 21 Jun 2021 08:33:31 GMT

There are no settings you can make in webmail, however, if you are collecting mail via an app on mobile devices there may be a setting in the app that is deleting the messages at a shorter period of time.

Re: Spam & Trash Folders emptying too soon

magicmark — Mon, 21 Jun 2021 14:14:16 GMT

thanks for response is there a limit to length of time i can keep emails in Basic BT Mail as i use it for business purposes and i have years past account e-mails ... Would Basic BT Mail delete them at some point due to storage size ???

Re: Spam & Trash Folders emptying too soon

magicmark — Mon, 21 Jun 2021 14:21:22 GMT

do view Basic BT Mail through google as Basic BT Mail doesnt work on certain platforms

When i log in via Google into BT Mail the settings are just the same as if look at it on a laptop which has also gone through google so i dont think i have anything requesting they delete...it appears to have just started to delete for spam ???

Re: Spam & Trash Folders emptying too soon

NeilO — Mon, 21 Jun 2021 14:22:25 GMT

Hi @magicmark no, you get unlimited storage with BT Basic email.

Thanks

Neil

Re: Spam & Trash Folders emptying too soon

licquorice — Mon, 21 Jun 2021 14:36:28 GMT

@magicmark wrote:

thanks for response is there a limit to length of time i can keep emails in Basic BT Mail as i use it for business purposes and i have years past account e-mails ... Would Basic BT Mail delete them at some point due to storage size ???

I can't believe anyone would use Basic BT mail without backups for business use!!!

Re: Spam & Trash Folders emptying too soon

magicmark — Mon, 21 Jun 2021 15:30:31 GMT

OH Dear

Sadly although knowledgeable and useful in your replies, as per other people who have commented on your quirky sarcastic comments , you have replied a little too fast and not engaged your brain before typing your message ,

I do have backups.

Paper backup

EML Backup

Also original e-mail fired over to somewhere else in case i loose it whilst dealing with it..

The basic BT Mail does me OK and its just convenient to uses it as i have used BT Mail for years ..

My concern is really the SPAM folder...my business emails can occasionally be picked up and dropped into the SPAM folder so i want to ensure i dont miss those mail messages. However in this case the folder only had one mail in it..

Where have all the rest gone.????

At no point did i say i dont have backups and made no reference to a backup at all during in my post.

But..thankyou for the useful reply ..much appreciated..

Re: Spam & Trash Folders emptying too soon

johnmacattitude — Thu, 24 Jun 2021 07:37:58 GMT

If you collect mail using a mobile app, the programme may have a setting that deletes messages after a certain amount of time has passed.