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emails disappeared

alih48 — Mon, 21 Jun 2021 10:48:34 GMT

emails are still playing up!

i logged on today and hundreds of emails have just disappeared? what is going on now?!!

Re: emails disappeared

PaddyB — Tue, 22 Jun 2021 07:49:05 GMT

Thank you for posting.

Please can you give us a few more details about how you access your emails. Do you use webmail or an email app or a Client? Do you access your emails on more than 1 device?

If you are using a client or app, which one are you using and has this been set up as an IMAP or POP3 account?

Thanks,

Paddy

Re: emails disappeared

alih48 — Tue, 22 Jun 2021 09:49:13 GMT

hi, i use my iphone and my laptop via bt connect to access my emails - disappeared on both

Re: emails disappeared

PaddyB — Tue, 22 Jun 2021 13:05:28 GMT

Hi @alih48,

Thank you for posting back. If you send me your details, I'll get this investigated.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: emails disappeared

gg30340 — Tue, 22 Jun 2021 14:53:02 GMT

If you are using BT Connect are you a BT Business customer?

If you are you may have to contact the BT Business forum

Home - BT Business Community Forum

because normally this BT Residential forum can not deal with BT Business customers however the moderator who has replied to you may be able to assist you in contacting the relevant people who will be able to help.