This topic

Error code 553

Kickstart1955 — Tue, 22 Jun 2021 23:08:48 GMT

After months of no probs, this has occurred again, but only on 1 email address, the most important one.

I have checked the settings , reset hub etc, and then rang BT twice, but have been told to wait for call back.

Outlook working fine, just BT server site.

Anyone got a quick fix, or is it down to BT and hope?

Re: Error code 553

Andy_N — Wed, 23 Jun 2021 10:17:31 GMT

@Kickstart1955wrote:
After months of no probs, this has occurred again, but only on 1 email address, the most important one.
I have checked the settings , reset hub etc, and then rang BT twice, but have been told to wait for call back.
Outlook working fine, just BT server site.
Anyone got a quick fix, or is it down to BT and hope?

Is this for all emails, and is there any other message associated?

Do yoiu happen to use a VPN?

Re: Error code 553

Kickstart1955 — Wed, 23 Jun 2021 15:01:47 GMT

Hi,

Just one email address. No there's no VPN on.

Bt rang today and have upscaled it, and should have a call back in 24 hours.

They have said it is at their end .

Fingers crossed.

Re: Error code 553

NeilO — Thu, 24 Jun 2021 09:12:44 GMT

Hi @Kickstart1955 welcome to the community and thanks for posting, I'm really sorry to see you're getting the error 553 error.

The 553 error code is normally caused by a deliverability issue, is there any further information after the error code? The message normally starts with 'Sorry your email could not be delivered due to'

I'll send you a private message so you can get in contact with the moderation team and we'll be happy to help with this.

Thanks

Neil