This topic

Server dilemma

Tonio — Wed, 23 Jun 2021 18:22:40 GMT

. I am having trouble with the server information on my accounts. I have had two sessions with BT chat line and out of this I only got one piece of information that was useful.

I use Outlook and for my primary email address (**Edited**@btinternet.com) they told me the cache was full. When I deleted the cache using information from google the primary email initially worked well. I need to find out the incoming and outgoing servers because they are different on outlook and iPhone.

I may have a virus on my Outlook. I have captured the messages which could be shown on an attachment.

Are you able to help please?

Re: Server dilemma

licquorice — Wed, 23 Jun 2021 18:11:36 GMT

Please delete your email address, this is a public forum viewable worldwide.

The BT mail server is mail.btinternet.com for both incoming and outgoing. Port 993 with SSL for IMAP incoming and port 465 with SSL for outgoing.

As detailed here

Re: Server dilemma

Tonio — Tue, 29 Jun 2021 09:47:12 GMT

Thanks for info.
Your suggestios work on my iPhone which I am using to reply noy.
When I go to Outlook it holds:

Incoming imap.mail.yahoo.com (port 993)
Outgoiing smtp.mail.yahoo.com (port 465)

Any attempt to replace these settings are aborted and replaced by the ones above.

I have tried deleting outlook cache but it makes no difference.

My Avast program says there is no virus and I have reinstalled Office several times. Bt chat line says it is an Outlook problem. I have a transcript of two hours of chat .

Any ideas please?

Re: Server dilemma

licquorice — Tue, 29 Jun 2021 10:01:32 GMT

You need to delete the account completely from Outlook and set up the account again manually using the settings posted in message 2. The Yahoo settings will no longer work as you will have been migrated to the BTMail system rather than the old BTYahoo mail.

Which version of Outlook are you using?

Re: Server dilemma

Tonio — Tue, 29 Jun 2021 10:47:55 GMT

I deleted all the emails in Outlook and tried the settings you suggested and got the message (again)
Something went wrong
We couldn’t find the incoming (IMAP) server. Please check the incoming server in account settings and try again.

This is imap.mail.btinternet.com with Port 993

Tonio

Re: Server dilemma

licquorice — Tue, 29 Jun 2021 10:52:19 GMT

The server is mail.btinternet.com as previously stated. Not imap.mail.btinternet.com.

You need to delete the account, not the emails.

Re: Server dilemma

Tonio — Tue, 29 Jun 2021 11:59:36 GMT

Sorry I meant email accounss. The emails are still there
By the way I have captured a couple of images of error reports. Is there a way of sending them to you?

Tonio

Re: Server dilemma

Tonio — Tue, 29 Jun 2021 12:01:11 GMT

I qill try again with mail.btinternet.com

Re: Server dilemma

Tonio — Tue, 29 Jun 2021 12:59:36 GMT

I went through the set up routine with an.osler and it inially worked and some emails were received. I then went on to the next enail address and it wouldn’t accept the settings.

Then I went back to an.osler and found that the settings had changed automatically back to the yahoo ones. Do I have a virus?

Re: Server dilemma

licquorice — Tue, 29 Jun 2021 13:19:38 GMT

I very much doubt the problem is a virus.

What version of Outlook are you using, is it Outlook 365 or a version downloaded to your machine.

Re: Server dilemma

Tonio — Tue, 29 Jun 2021 14:01:01 GMT

Outlook is Version 2105 (build 14026.20308 Click-to-Run)
It has gine back to yahoo servers again

Re: Server dilemma

licquorice — Tue, 29 Jun 2021 14:08:44 GMT

Which is presumably Office 365.

You need to talk to Microsoft.