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Using Microsoft Outlook for email

Junep — Wed, 30 Jun 2021 22:18:59 GMT

For years my btinternet.com email address has been added to Microsoft Outlook. After changing my BT email password on Monday 29 June I can no longer access my email account in Outlook. After long sessions with BT Chat Line (who tell me they have closed my incident) and Outlook Chat, I have received an email from Outlook to tell me:

Also, I would like to inform you that Microsoft has removed the ability to connect new accounts to Outlook.com from May 10, 2021. Accounts that were connected before May 10, 2021, will continue to sync as usual.

Can anybody comment on this? Does anyone have any advice as to how I can include my btinternet.com address in Outlook ?

Thanks.

Re: Using Microsoft Outlook for email

gspearson — Thu, 01 Jul 2021 03:33:05 GMT

@Junep There are two uses of the term Outlook. There is outlook.com [website] which is the replacement for hotmail.com - I think this is what no longer allows connection to other email accounts. If I log into my hotmail.com address it takes me there.

Then there is Outlook [2007-2016 and 365] which is software, often part of the Office suite of programs but can be used on its own. That has nothing to do with Outlook.com - as far as I can see. You can add any email address to that, and I do, quite often. This is a grown-up piece of software that has many facilities.

Re: Using Microsoft Outlook for email

Junep — Thu, 01 Jul 2021 06:41:23 GMT

Thank you so much. I didn't ralise that! And neither BT nor Microsoft asked me that! My Ootlook is definitely part of Microsoft Office 365 which I pay for annually. Thanks again.

Re: Using Microsoft Outlook for email

licquorice — Thu, 01 Jul 2021 07:19:49 GMT

Office 365 seems to have problems with BT email in that it seems to force the servers to incorrect Yahoo settings.

Make sure the settings are correct and that it is using mail.btinternet.com as both the incoming and outgoing server.

Re: Using Microsoft Outlook for email

Junep — Thu, 01 Jul 2021 07:27:55 GMT

Thank you. Yes - I agree! So, I have been using Connect manually and changing the settings for incoming and outgoing to mail.btinternet.com. Sadly that doesn't work! There has been comment that sometimes this happens and if one waits a few days it rights itself. It's been 24 hours now -I am not holding my breath. What I am really cross about is that I am paying for this service with through Microsoft Office 365 and I can't use the service!

Re: Using Microsoft Outlook for email

gspearson — Thu, 01 Jul 2021 07:32:22 GMT

I re-installed 365 on one of my laptops yesterday, including Outlook. It didn't work, at first, because the password had changed and we had forgotten what it was. Then, as @licquorice says, the default offered for server settings was wrong - I think it had not ticked the SMTP box on outgoing mail. All is fine now.

Re: Using Microsoft Outlook for email

Junep — Thu, 01 Jul 2021 07:42:55 GMT

Thanks again. I have tried using the 'Add account' in Microsoft Office 365 and I have used the Control Panel for Mail. In the first it does not recognise my btinternet.com address using the correct password (because I am logged in AOK to BT webmail) and in the control panel, using manual set up it gives me a message that it cannot create the pst file because the file path is too long! I am not technologically savvy to know what that means! Thanks for your support.

Re: Using Microsoft Outlook for email

gspearson — Thu, 01 Jul 2021 08:11:19 GMT

In Windows 10 there is another "app" called "Mail" which is not Outlook. I open Outlook from its own icon and then it usually starts up the auto log process. At that point you can change to manual. @licquorice will correct me if I've not got this right - but these settings work for me.

Re: Using Microsoft Outlook for email

Junep — Thu, 01 Jul 2021 07:58:58 GMT

Thanks. I am sorry to say that I have tried that route umpteen times since yesterday and everytime I get an Error message Ox80040119. Bt have closed my incident with no recourse to further conversations so I will have to keep trying. Very annoying as it another log in to get to BT webmail mail instead of it just sitting there pinned to the screen. I have learnt a lot! Thanks for trying!

Re: Using Microsoft Outlook for email

licquorice — Thu, 01 Jul 2021 08:07:53 GMT

Try this.

Stop Outlook trying to connect and also any other mail apps on phones etc. Change your email password in webmail, wait at least an hour to give the servers a chance to sync and then try again with Outlook using the new password.

No guarantees but it sometimes works when passwords haven't synced properly.

Re: Using Microsoft Outlook for email

Junep — Thu, 01 Jul 2021 08:12:38 GMT

Thanks. I have changed my password a number of times but I will try your suggestion - closing everything and waiting. Thanks for the suggestion. I will let you know how I get on. I am just so cross that something that I am paying for is now not available and both BT and Microsoft have abrogated all responsibility - each blaming the other, of course!

Re: Using Microsoft Outlook for email

gspearson — Thu, 01 Jul 2021 08:18:46 GMT

That error message usually refers to a faulty .pst file. I used to use the Inbox Repair Tool (almost every day) - you run it 3-4 times and eventually it clears issues. But when I moved to 365 and un-installed Outlook 2013 I've not had it since.

https://recoverit.wondershare.com/email-tips/fix-outlook-error-0x80040119.html

Re: Using Microsoft Outlook for email

Junep — Thu, 01 Jul 2021 08:25:47 GMT

Thanks. It looks complicated! But, when I am brave enough I will give it a go! Thanks.

Adding a btinternet email account to Microsoft Office

Junep — Fri, 02 Jul 2021 17:54:45 GMT

I posted some days ago about not being able to add my btinternet.com account to Microsoft Office. Thanks to everyone who responded. So far no luck. After hours on the Online Chat lines with both BT and Microsoft Outlook I have been referred backwards and forwards between the two. No one can help. When I ask Microsoft Outlook to add my account in a number of different ways it does not recognise the address and password. Access has been requested the short and the long way, by using Connect and using Manual Connect. Nothing works. Outlook tell me that I need a One Time Password from BT. BT refuse to acknowledge that such a thing exists and have closed my case twice without resolution and without any way of contacting them. I have therefore lodged a formal complaint. I have downloaded the Repair Kit and used that - in 3 different ways and it says it cannot help. Where do I go from here? Does anyone have any similar experience? Thanks for your support

Re: Adding a btinternet email account to Microsoft Office

Junep — Mon, 05 Jul 2021 14:39:41 GMT

I have not had any replies to my most recent post. So, I thought that I would just vent my extreme frustration here! The local computer shop who have served me very well over the years have told me that BT are a nightmare and that there is probably no way that I can continue to use my BTinternet.com address with Microsoft Office. They recommend that I change my email address to one that will sync with Microsoft Office. So, sorry BT but after some 20 years it looks like you will be losing me as a customer. It may take me some time to set all this up as I have no idea how to do that but I am sure that I will receive expert advice which is more than I have received from BT. I find it outrageous that, apparently, BT are now refusing to allow synchronisation with anybody other than themselves - a really closed shop which I thought we had all moved away from long ago. I am saddened.

Re: Adding a btinternet email account to Microsoft Office

gspearson — Mon, 05 Jul 2021 14:49:02 GMT

I have three email accounts on private domains which are connected through my BT internet connection - they all work on MS Outlook. I have two more which are x.y@btopenworld.com

They all connect through the one Outlook. To be honest, I still don't quite understand what you are trying to do.

Re: Adding a btinternet email account to Microsoft Office

licquorice — Mon, 05 Jul 2021 14:52:29 GMT

Just for once, I don't think the problem is with BT.

Re: Adding a btinternet email account to Microsoft Office

gspearson — Mon, 05 Jul 2021 14:56:13 GMT

If you mean the Inbox Repair tooI recommended - did you find your .pst file to run it on - that's the hard part, it is not automatic? How big was your .pst file, what was it called, what was its date (it is re-dated every time you run Outlook)? Your PC shop should know where it is and be able to run the tool.

Re: Adding a btinternet email account to Microsoft Office

Junep — Mon, 05 Jul 2021 15:04:59 GMT

Thanks gspearson. I will ask them. When I added my btinternet account to Microsoft Office 365 some 18 months ago it went in straight away - I have not had a problem since even when changing passwords. I just find it unbelievable that neither BT nor Microsoft can provide me with any guidance as to why this is happening. This has taken me hours and hours and it is still not sorted. At the moment I just think that shame should be heaped on both providers for advertising services which are unintelligble to the normal consumer. I have no idea what a pst file is nor why I need one nor why it appears to be causing all these problems. Neither BT or Microsoft have offered any guidance on this in spite of my specifically mentioning it in my many many many online chats. Thanks for your support.

Re: Adding a btinternet email account to Microsoft Office

Junep — Mon, 05 Jul 2021 15:08:05 GMT

I am trying to add my btinternet.com account to Microsoft Office Outlook email organiser. I have gmail included. It will now not allow me to include my btinternet.com account. I have replied to your pst email separately because I saw it before I saw this. I am completely at my wits end. I do not understand why something that was working perfectly OK has now ceased completely. I am forced back onto BT webmail which is clunky and slow. Thanks for your support.