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Am receiving emails, but can't send them all of a sudden. Nothing has changed on my account set up

scottiegirl — Sat, 03 Jul 2021 20:35:12 GMT

Hi a week ago, all of a sudden I noticed my emails were not been sent. I am still having this issue. I have not changed any account or set up details, its just stopped sending suddenly.

It is a bit email. I can still receive emails fine.

I have read some others have been experiencing similar issues.

Is there a main bt issue problem i should be aware of? Bt servers down or anything.

Any help would be appreciated. Thank you

Re: Am receiving emails, but can't send them all of a sudden. Nothing has changed on my account set

Les-Gibson — Sun, 04 Jul 2021 01:15:14 GMT

Does it continually ask you to re-enter your password and, if so, does it work when you do

Re: Am receiving emails, but can't send them all of a sudden. Nothing has changed on my account set

gg30340 — Sun, 04 Jul 2021 17:28:32 GMT

Are you a BT Broadband customer or are you paying for your email through a BT Premium email account?

How are you accessing your email account, is it by using an email client/app or by using a web browser?

If it is an email client/app, which one?

Re: Am receiving emails, but can't send them all of a sudden. Nothing has changed on my account set

scottiegirl — Mon, 12 Jul 2021 20:00:02 GMT

i am still having trouble sending emails.

the error message was.. reported error(0x80004210b)

the op timed out waiting for a response from the sending stmp server.

week later, error message has changed to

reported error(0x8000cc0d) unable to find email server. please verify properties

i have no idea what this means or what i need to do. as i never touch any of settings or email .

Re: Am receiving emails, but can't send them all of a sudden. Nothing has changed on my account set

NeilO — Thu, 15 Jul 2021 19:40:11 GMT

Hi @scottiegirl the error messages appear to be originating from your Outlook email client. Please ensure you have the email set up with the settings as shown here.

The only info I can find on the second error message you have mentioned is to do with a Windows update issue.

Thanks
Neil