This topic

sub email accounts

Colinbs — Thu, 22 Jul 2021 11:21:41 GMT

How do I manage my daughters sub account? If I go into manage email accounts it only allows me to add an account. I can find nowhere to access my family and friend sub accounts.

Help please!!!!

Re: sub email accounts

licquorice — Thu, 22 Jul 2021 11:31:27 GMT

If you have gifted the account, you can't manage it, only the recipient can. Managing is just the ability to delete it in any case.

What is it you are wishing to do with the account?

Re: sub email accounts

Colinbs — Thu, 22 Jul 2021 11:47:28 GMT

I cant even see the account. My daughter has had this account from when I set it up as one of the first bt email addresses when I worked there in the 1990's. She has used it ever since. but she logged in the morning, there was nothing there, all folders empty. She wanted me to check the account.

Re: sub email accounts

Colinbs — Thu, 22 Jul 2021 12:18:36 GMT

How can I see/view my sub accounts? all "manage accounts" allows is to create a new account.

Re: sub email accounts

licquorice — Thu, 22 Jul 2021 12:23:45 GMT

Did you ' gift' the account to her or did you just leave it as a sub account without gifting it?

If you gifted it, it will only appear in her MyBT not yours.

To clarify, is the problem that she can't login or that she can login and all mail has disappeared.

Re: sub email accounts

licquorice — Thu, 22 Jul 2021 12:49:15 GMT

Ok, just re-read message 3.

Managing sub accounts is a red herring, as I said previously, the only 'managing' you can do is delete the account.

You can check for her to see if you have the same problem by logging in here with her email address and password.

Has she recently added the account to an app on a mobile device or made any other changes?

Re: sub email accounts

Colinbs — Thu, 22 Jul 2021 12:49:20 GMT

I set her account up over 20 years ago so bit difficult to remember if they had gifting back then. She has logged in but all folders are empty. this may be because she is logging into the old Yahoo account. I recently moved over to BT Halo2 with bt mail, so not sure if her account was moved too. whenever trying to login to BTmail with her address and password she gets one is not correct. I would like to just see her account to find out where it is.......

Re: sub email accounts

licquorice — Thu, 22 Jul 2021 12:50:36 GMT

Our posts crossed.

Try logging in to her account at the link in my previous post.

Re: sub email accounts

gg30340 — Thu, 22 Jul 2021 12:56:02 GMT

If you have set up a sub-account and "gifted" it to your daughter it should still show in your MyBT under the section "Emails You have given to friends and family". You will not however be able to access it or manage it. the only option you will have is to remove it from your account.

If you have never "gifted" it or it is not showing in your MyBT it may be that the email account has become diss-associated from your BT Broadband account. This could have happened at any time since you set it up due to the various "migrations" that the BTMail system has under gone over the years.

You could try and "associate" it to your account by following this link.

Can I move my BT email address to another account? | BT Help

As well as confirming the information requested by licquorice can you confirm if your daughter has her own BTID and can she access her own MyBT can she see the email account there?

Re: sub email accounts

Colinbs — Thu, 22 Jul 2021 13:30:37 GMT

Just tried logging in with her credentials and got the following error:-

Please check you entered your username and password correctly and try again. If you need help remembering your username or password you can use the links below.

Re: sub email accounts

Colinbs — Thu, 22 Jul 2021 13:34:06 GMT

She doesn't have a BT ID, only s bt email address

Re: sub email accounts

licquorice — Thu, 22 Jul 2021 13:36:38 GMT

That would imply the account could have been deleted, possibly because it isn't associated with any account.

Try calling customer services on 0800 800150 and see if it has been deleted and if they can re-instate it. If no joy with CS, post back and we'll see if we can get the mods involved.

Re: sub email accounts

gg30340 — Thu, 22 Jul 2021 13:37:36 GMT

Have you tried to associate it to your BT Broadband account as per the link I posted?

Re: sub email accounts

Colinbs — Thu, 22 Jul 2021 13:39:02 GMT

Nothing has changed as far as she is concerned except all emails in all folders are gone, this is what makes me think her email is still in btyahoo and not btmail. I can find no options to import an email address within managing emails. All that is there is to create a new address.

Re: sub email accounts

licquorice — Thu, 22 Jul 2021 13:44:26 GMT

The migration from BTYahoo to BTMail is totally under the control of BT and is automatic, no user intervention is required. The login link I supplied is a common link to both systems and logs the user in on the appropriate system.

There is nothing you are able to do within MyBT.

Re: sub email accounts

Colinbs — Thu, 22 Jul 2021 13:48:16 GMT

toatally at a loss I think. The only option left is to call bt as suggested earlier, could be a long wait on the phone me thinks.

Re: sub email accounts

licquorice — Thu, 22 Jul 2021 13:51:49 GMT

Unfortunately the only option I'm afraid if the account has been deleted.

You could try changing the password with the forgotten details link on the login page, but I don't hold out much hope. The security question answers will be those of the primary account, i.e yours, if the address hasn't been gifted.

Re: sub email accounts

Colinbs — Thu, 22 Jul 2021 13:58:18 GMT

I did try that, and yes your were correct it does ask for my credentials.

Re: sub email accounts

Colinbs — Tue, 27 Jul 2021 08:47:07 GMT

I did finally get this resolved, and thanks for everyone who helped. The problem was that BT moved my email to BT Premier email a couple of years ago when I moved to BT Business for a couple of years, but didn't move me back when I returned to Residential. But the biggest problem was I couldn't change my password as it didn't recognise an answer to the security question of my pets name, I have only ever had one pet so I cant get it wrong. I tried uppercase/lowercase and a mixture, It's only a 3 letter word so cant go wrong!!!!!!. Mix in that lot with the differences between IMAP and POP3, I started from scratch, I got BT transfer from Premier, BT reset my pets name back to the original and then set up a new account on MS Outlook for POP3 and the mail started coming in. What a nightmare!!! Even the chaps I spoke to at BT said they had never come across a problem like this.