This topic

Re: Death of Account Holder

normanivison — Fri, 23 Jul 2021 11:17:41 GMT

I too am having difficulties getting through to someone about my late father's email account. He died 15 months ago and we asked for the email account to be closed. I too am being passed from one team to another, currently on long hold and being told there is nothing that can be done. When he died we set up forwarding to deal with any important emails that came in but then asked for the account to be closed. It hasn't been and we are still getting the occasional message. Not good.

Re: Death of Account Holder

DanielS — Fri, 23 Jul 2021 14:42:01 GMT

Hi @normanivison,

Thanks for taking the time to post today.

I am sorry to hear about your Father passing. I would like to help you with this and do our best to get the account closed for you. Please, reply back to the private message that I sent you with as much of the information that you know. We'll do all we can for you.

Thanks

DanielS