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BT MAIL SENT FOLDER

Stevens98 — Sat, 24 Jul 2021 16:54:05 GMT

since BT changed from yahoo to their email BT Mail I have not had any of my emails appear in my sent folder, they default to the yahoo folder instead, I cannot work out why and can’t seem to correct this, can anyone help please?

Re: BT MAIL SENT FOLDER

gg30340 — Sat, 24 Jul 2021 20:13:07 GMT

Are you using BTMail or a Yahoo email account ie, does it end in @btinternet.com ?

How are you accessing your BTMail account. Is it on a web browser or are you using an email client?

What happens when you log onto your email account using the BTMail log on page as per this link?

BTMail

Re: BT MAIL SENT FOLDER

Stevens98 — Sat, 24 Jul 2021 20:51:19 GMT

Hi,

It’s an @btinternet.com

i use it through the bt internet email account set up on my mobile

when I log via the link the last email in my sent folder is August 2020

the odd thing is that the sent emails are shown in my yahoo sent folder but my received emails aren’t, they come through to the btinternet.com account 🤯

Re: BT MAIL SENT FOLDER

gg30340 — Sat, 24 Jul 2021 21:41:50 GMT

Which email app are you using on your mobile and is it set up as an IMAP or POP3 account?

Check you are using the correct settings as per this link

What are the settings for outgoing and incoming BT Email servers? | BT Help

When you log in on a browser using the link I posted do you see "Yahoo" anywhere in any of the logos.