This topic

Mail bounced back with "550 spam, or phishing or malware."

Mallad — Mon, 26 Jul 2021 19:35:19 GMT

Using Outlook my primary BTmail account has had this all day and I cannot reply to mail without it being immediately bounced back. I have other Outlook email addresses which work perfectly sending the same message.

Please note that I can forward mail quite successfully from my primary email

The message is a simple line of text sent and to only one recipient (have tried various). There are no links or attachments. There is no virus (Kaspersky) or malware. I have reset my router but no joy. I have run Microsoft Support and Recovery but it found no problems

Everything works fine when using BT webmail

I have been with BT broadband and used this email address with Outlook for >20 years and never had such a problem.

Any help would be appreciated!

Re: Mail bounced back with "550 spam, or phishing or malware."

PaddyB — Tue, 27 Jul 2021 08:14:00 GMT

Hi @Mallad,

Thank you for posting. Please can you send me your details, I'd like to take a look at this for you.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Mail bounced back with "550 spam, or phishing or malware."

Belladog — Wed, 28 Jul 2021 08:16:10 GMT

550 spam, or phishing or malware. Please check or edit your message and try sending it again. (6-1-3-2) ID (60FF62E2002DACE1)

Getting the same message and it is driving me NUTS

Re: Mail bounced back with "550 spam, or phishing or malware."

JohnC2 — Wed, 28 Jul 2021 08:39:15 GMT

Hi @Belladog, welcome to the forum and sorry you are also getting this error.

Would you log into webmail and see if it works ok for you there and let us know?

Cheers

John

Re: Mail bounced back with "550 spam, or phishing or malware."

Belladog — Wed, 28 Jul 2021 09:00:15 GMT

Yes web mail is OK but outlook is not and i do not like web mail!

Re: Mail bounced back with "550 spam, or phishing or malware."

JohnC2 — Wed, 28 Jul 2021 09:04:45 GMT

Hi @Belladog, thanks for checking that for me. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

cheers

John

Re: Mail bounced back with "550 spam, or phishing or malware."

SIMONABI — Thu, 23 Sep 2021 08:21:42 GMT

I'm having this problem now as well. Please advise!

Re: Mail bounced back with "550 spam, or phishing or malware."

RobbieMac — Thu, 23 Sep 2021 08:29:32 GMT

Hi @SIMONABI

Thanks for your post and welcome back!

I am sorry that you're also seeing this error code. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Re: Mail bounced back with "550 spam, or phishing or malware."

CharlesMGB — Sat, 25 Sep 2021 09:30:31 GMT

Hi @RobbieMac

For the last couple of days I have also encountered the same issue when sending emails using Outlook.

Every email I send comes back as: 'Undeliverable - 550 spam, or phishing or malware. Please check or edit your message and try sending it again."

I can send emails using Web Mail OK.

Incoming email seems to be working fine both in Outlook and Web Mail.

I have not changed any Outlook settings recently and have rebooted my BT Smart Hub, but to no avail.

Thanks for any assistance.

Re: Mail bounced back with "550 spam, or phishing or malware."

RevDGray — Mon, 27 Sep 2021 08:39:25 GMT

Me too! Raised it last week and still not fixed!

Re: Mail bounced back with "550 spam, or phishing or malware."

RevDGray — Mon, 27 Sep 2021 08:40:43 GMT

I've raised this same issue too. Initially just seemed to be BCC email. But now can't send an email to two or more whether "open" or BCC. With or without attachments.

Re: Mail bounced back with "550 spam, or phishing or malware."

CharlesMGB — Mon, 27 Sep 2021 09:23:07 GMT

It's very frustrating.

It doesn't make any difference whether the emails I send have multiple recipients or not, an attachment or not, BCC or not. Everything immediately comes back with the same error - Undeliverable -550 spam etc.

I've tried sending simple text emails to known contacts and using Outlook on another computer. Again, the same issue.

I have a Gmail account which I also use with Outlook and that works perfectly fine. It's only my BT account with the problem.

Re: Mail bounced back with "550 spam, or phishing or malware."

RevDGray — Mon, 27 Sep 2021 09:23:30 GMT

For me everything works fine via the BT website, or from my phone and on another laptop.

Re: Mail bounced back with "550 spam, or phishing or malware."

licquorice — Mon, 27 Sep 2021 09:31:33 GMT

Are the phone and other laptop using the same broadband connection as the problem laptop?

@RevDGray PS you are making things difficult to follow by posting with the same problem on 2 threads with different information on each. Please stick to your other thread.

Re: Mail bounced back with "550 spam, or phishing or malware."

RevDGray — Mon, 27 Sep 2021 09:33:03 GMT

ok

Was just trying to see there are a few of us having the same issue

Re: Mail bounced back with "550 spam, or phishing or malware."

licquorice — Mon, 27 Sep 2021 09:34:40 GMT

Understood, but it just muddies the waters.

Re: Mail bounced back with "550 spam, or phishing or malware."

SIMONABI — Mon, 27 Sep 2021 10:02:58 GMT

I noticed that the email would not go if there was a web link in the body of the text. I cut out the link and it sent. Well this is no good to me! I need to refer people to my web pages!

Re: Mail bounced back with "550 spam, or phishing or malware."

RBMsport — Mon, 27 Sep 2021 10:04:38 GMT

I've had this problem for 3 days now but I see that many others have had this issue unresolved for much longer. I am the Media & PR Officer for a regional motorsport association and cannot afford for this to inhibit me from circulating our hundreds of members and officials with critical updates to technical and regulatory information. When can this be resolved? If this is likely to be something that BT cannot action soon, I need to know.

Re: Mail bounced back with "550 spam, or phishing or malware."

licquorice — Mon, 27 Sep 2021 10:21:30 GMT

@RBMsport wrote:

I am the Media & PR Officer for a regional motorsport association and cannot afford for this to inhibit me from circulating our hundreds of members and officials with critical updates to technical and regulatory information.

So why on earth are you using a consumer grade ISP based email system rather than a proper email system with a good SLA?

Re: Mail bounced back with "550 spam, or phishing or malware."

NeilO — Mon, 27 Sep 2021 10:46:31 GMT

Hi, @RBMsport I'm really sorry you're experiencing problems sending emails.

We'll be happy to raise this with our email experts for further investigations and I'll send you a private message so you can send over your details to the moderation team. In the meantime are you able to send emails via webmail at www.bt.com/email

Thanks

Neil