This topic

reinstate deleted email

DavidG57 — Fri, 30 Jul 2021 16:09:07 GMT

Hi I need to reinstate a deleted email to access a playstation account. Can anyone advise how best to do this as ?

thank you

Re: reinstate deleted email

licquorice — Fri, 30 Jul 2021 16:16:27 GMT

Unless it is in your trash folder, you can't recover it.

Or do you mean email account? If so, once deleted it can't be recovered unless it is still visible in your MyBT manage emails section.

Re: reinstate deleted email

DavidG57 — Sat, 31 Jul 2021 10:25:20 GMT

Sorry I mean an email which I created as a sub account from my BT email.

When I try to replicate it I am informed it is in use ?

Re: reinstate deleted email

licquorice — Sat, 31 Jul 2021 10:31:15 GMT

If you have deleted an email sub account and it no longer shows in the manage email section of MyBT, then it is not possible to recover it. You cannot re- create it as BT email addresses are unique and once deleted cannot be re-used, hence the message it is already in use.

Re: reinstate deleted email

licquorice — Sat, 31 Jul 2021 10:35:24 GMT

If the email address is the login to the playstation account, it will just be a text string as far as that account is concerned, it doesn't need to be an active email address.

Re: reinstate deleted email

DavidG57 — Sat, 31 Jul 2021 16:07:11 GMT

Thank you

The problem is I need the email to recover the password for the account

Re: reinstate deleted email

gg30340 — Sat, 31 Jul 2021 16:47:43 GMT

Contact the Playstation admin.

See link

https://www.playstation.com/en-gb/support/account/log-in-issues-psn/#email

Re: reinstate deleted email

DavidG57 — Sun, 01 Aug 2021 10:57:21 GMT

Thank you

I have made contact and will call