This topic

Windows email password problem

Jonboi — Fri, 06 Aug 2021 10:41:02 GMT

This started happening in the last couple of weeks with Windows Mail - everyday I have to re-enter the password for my BT mail account, it doesn't happen with my Outlook account, I have tried resetting Windows Mail several times but no luck, other mail servers work fine, it was OK till a few weeks, the password is accepted every time, it's just a pain having to put the password in every morning, any ideas please

Re: Windows email password problem

shakey1981 — Fri, 06 Aug 2021 12:35:34 GMT

might br privacy settings

"Mail and Calendar" under Apps & Features, then click "Advanced options" and then make sure "Email" is ON under "App Permissions".

Finally after that, proceed to . "Allow apps to access your email" at Settings, Privacy and Email.

Re: Windows email password problem

Jonboi — Fri, 06 Aug 2021 18:44:44 GMT

Ok, Thanks, I will try that..

Re: Windows email password problem

Jonboi — Fri, 06 Aug 2021 18:52:07 GMT

Did everything, all settings were switch on, so I put them off & on again we will se what happens tomorrow , Many Thanks for the advice...

Re: Windows email password problem

Jonboi — Sat, 07 Aug 2021 10:13:31 GMT

No, still had to go to Fix Account & enter password..

Re: Windows email password problem

gg30340 — Sat, 07 Aug 2021 11:58:51 GMT

If the problem is with your Windows Mail app not retaining your password it would appear to be a Windows problem and not a BT one so you may be better posting on a Windows forum where you may get some help.

There have been previous similar problems after Windows updates so it may be something to do with that.

Re: Windows email password problem

Jonboi — Sat, 07 Aug 2021 12:47:38 GMT

Ok, I will do that, Thanks

Re: Windows email password problem

shakey1981 — Sat, 07 Aug 2021 18:09:19 GMT

use the other option under accounts server settings will be set automatcly then just type your password

Re: Windows email password problem

gg30340 — Sat, 07 Aug 2021 18:11:28 GMT

It's not a server settings problem because the OP can send and receive emails. It's an app problem because the app is not storing the saved password.

Re: Windows email password problem

shakey1981 — Sat, 07 Aug 2021 20:18:52 GMT

well that how i did and it worked fine

check for updates to the inbuilt mail program

Re: Windows email password problem

Jonboi — Sat, 07 Aug 2021 20:48:59 GMT

Sorry Shaky1981 but i am not sure what you mean by 'other option' ??

Re: Windows email password problem

shakey1981 — Sat, 07 Aug 2021 21:08:08 GMT

you are using te mail clent in windows 10 the one that has mail client built in ? re ad it if you are mines been sync without problems

if you are then open it then click then click

this should then pop up

Re: Windows email password problem

licquorice — Sat, 07 Aug 2021 21:12:12 GMT

@shakey1981 you are just muddying the waters, the OP doesn't have a problem with the account, just the app not remembering the password.

Re: Windows email password problem

shakey1981 — Sun, 08 Aug 2021 09:19:31 GMT

i had the sam problem readded the acount and it now syncs pefectly it a bug n the programme

how do peoplw think i got this notification im repling to

dont worry i wont reply again

@licquorice

Re: Windows email password problem

licquorice — Sun, 08 Aug 2021 09:53:24 GMT

I know you are only trying to help, but yours was a different problem.

Re: Windows email password problem

Jonboi — Sun, 08 Aug 2021 10:05:34 GMT

Do you think its worth while deleting & restarting the BT account, I really don't want to lose some of the emails though ??

Re: Windows email password problem

Jonboi — Mon, 09 Aug 2021 07:43:53 GMT

I tried creating a new BT email account yesterday & today the same thing - had to enter the password again on Windows Mail..

Re: Windows email password problem

Jonboi — Mon, 09 Aug 2021 09:23:31 GMT

I have also added an old Gmail account to Windows mail so I will report if that's working OK tomorrow..

Re: Windows email password problem

Jonboi — Wed, 11 Aug 2021 19:04:22 GMT

I did put Gmail & Yahoo mail accounts thru Windows mail & they both work OK..

Re: Windows email password problem

shakey1981 — Fri, 13 Aug 2021 10:57:23 GMT

well i dobt know what to tell you mine works find i added it uner the other opten put my wnail and passwoed in no problems at all

if you made your own bt email adress try making it a favourite in the email settings

or do check for updates on the microsoft store in windows ten